moving from a PAYG dongle to broadband

pegginout

I am asking this on behalf of my mum.

She has a laptop which she uses with a prepaid dongle that she can top up.

She has decided to go on Broadband with TalkTalk.

We have tried to connect the router but cant get the laptop to go on the internet.

I am a bit dumb with computers so cant advise her.

Does she need a MAC code to move from the dongle to BB?

We have phoned TT but wern't much use coz they were foreign speaking and we didnt understand them!!!
Any ideas??

penrhyn

Have you connected the router to the phone line?
What do the indicators say?
Have you connected the laptop via the yellow ethernet lead?
Is the ethernet connection on the laptop enabled?
Are you using the Talk Talk set up disk?

No you don't need a MAC thats for when you move ADSL supplier.
Have Talk Talk notified you that the connection is live?

pegginout

SORTED NOW!! xx

penrhyn

There's tidy:D