cant get on the internet now after virus

stevehay_2

hi i had a virus and i think i have destroed it but i cant get on the web now its a acer one notebook i have tryed system restore but it does not help can you help me?
thanks for looking

The_Grandmaster

written by alienRIK:

Download MALWAREBYTES (Make sure you click 'DOWNLOAD LATEST VERSION')
http://www.filehippo.com/download_ma..._anti_malware/
Open malwarebytes and goto UPDATE and click 'check for updates'. After its updated goto SCANNER and click PERFORM FULL SCAN then click SCAN
Remove everything thats found (needs to be ticked)
Post the COMPLETE log here AFTER youve deleted everything it finds


reboot

Download HIJACK THIS (Make sure you click 'DOWNLOAD THIS VERSION')
http://www.filehippo.com/download_hijackthis/2894/
Click MAIN MENU then DO A SYSTEM SCAN AND SAVE A LOGFILE(Takes seconds) then post the log so we can see whats running
(do NOT do anything else with Hijack but scan and post the FULL log)

The_Grandmaster

Also can you tell us why you know you had a virus? Any logs, virus name(s), antivirus software(s) you used?