Hoover Washing Machine Rusbbish

Lucky7-1985

Brought a Hoover Washer Dryer two years 3 months ago. It had a 5 year parts warranty and you just pay for the call out.

It is dead required a new drum, tub, Door seal, bearing and selector dial.
Also when it was a month old required a new circuit board because it was not secured in the factory.

So far it has been 3 weeks and two visits and second load of parts oldered, and they still dont know when they will get all the parts. I explained that I have two young children 1 being 6 weeks old and cant do without a machine and could I have a loan machine which they dont offer, just keep getting told I will get a call once they get the parts, I have also paid them £159 for the extended warranty after it broke because was told I would need to pay £110 weather they fixed it or not, wish I had of put another £100 to that and brought a new machine now.

What are my options?

My advise to anyone who is planning on buying a hoover or candy is don't because they are just not bothered when they go wrong.

moonrakerz

Lucky7-1985 wrote: »

My advise to anyone who is planning on buying a hoover ........... is don't

I learnt that lesson about 30 years ago - luckily I bought it from John Lewis who gave me something else (outside of warranty !). Have NEVER bought anything with that name on it since !

Lucky7-1985

Yeah my TV is from JL with a full 5 year warranty, told them on the phone that I am 24, so they are loosing a customer young, no really sorry or anything, all they said was they understand and that someone would call me when the parts are in.