Vent - Hospital given out our home telephone number on a letter!

pmduk

I'd be telling people that if the hospital can't get a phone number right, don't trust them with your medical treatment?

bap98189

Nargleblast wrote: »

Send a letter by recorded delivery to the Chief Executive of the hospital trust (you will find his/her name and contact details on the trust website) explaining what has happened and stating that unless you get confirmation within (whatever time scale you wish) then you will be contacting your MP and the local press about the inconvenience and harassment you have been suffering. Chief Execs don't like getting letters like that, they will kick some a$$ because if it is not sorted their own job could ultimately be on the line.

I wouldn't start by issuing threats before they have had a chance to sort it out. That's not the way to get a good response. Write a polite letter to start with and address it to whoever is in charge, the Chief Exec or whatever. Their name etc. will be on the hospital website.

Kayteehee

Thank you for all of your responses. I think I will write a letter to the Chief Exec as suggested, I hadn't really thought of that! Think i'll start out polite and i'm thinking of saying i would like them to resend the letters to their patients with the correct telephone numbers, and would like a copy of the letter that has been sent.

As you are all probably right - the hospital staff are overworked and may forget about the importance of it straight away should something more important come along.

Thank you guys

debsy42

Your local hospital should have a PALS dept, I would speak with them first, they should then have the contacts within the hospital to get it resolved.

sheilavw

We married in 1984 and got our phone/line with BT and had no problems for years. Fast foward to approx 10 years ago and we started getting calls day and all hours of night. They had given a local taxi firm a phone number with one digit different.We were regularly woke at 2 and 3am etc by people wanting taxis. I rang BT and they were really unhelpful, they told me to go and ask the taxi company if they would change their number, As if!! it was painted all over their cabs. They said if I changed mine there would be a charge. In the end changed provider and had to have a new number (hassle as you have ot left family/friends know) etc. BT kept ringing asking us to change back but there was no chance.

mikey72

Find the home phone number for the chief exec. Give your callers that, it's have the desired effect.

Errata

Kayteehee wrote: »

Thank you for all of your responses. I think I will write a letter to the Chief Exec as suggested, I hadn't really thought of that! Think i'll start out polite and i'm thinking of saying i would like them to resend the letters to their patients with the correct telephone numbers, and would like a copy of the letter that has been sent.

As you are all probably right - the hospital staff are overworked and may forget about the importance of it straight away should something more important come along.

Thank you guys

Copy it to the Director of Communications and the Chair of the hospital Trust Board as well.

POPPYOSCAR

My brother had a similar number to a well known airline>it was amazing the amount of people who would just not take his word for it that they had the wrong number.They would ring over and over again. He got so fed up with it in the end he changed his number.

sillyvixen

when i was a kid we had a number that was simular (2 and 5 were the other way round) to a branch of a local bank - there were no end of people wishing to discuss there financial matters with us - my mum used to make me answer the phone as people wishing to contact us would know it was a private number and ask for mummy or daddy and people wishing to discuss their finances would realise i was to young to be a bank employee. luckily it is now impossible to phone the branch direct and customers have to go via a call centre - thankfully as people now expect to be able to contact finacial services 24/7 - my parents still have the same phone number as they always did and so does the bank, but it is not published and you have to be put through via a call centre - so no miss dials.

i did have call to contact a customer a few weeks back and got an answer phone message that stated if you were hoping to call the dr's surgery pleas redial (gave correct no) otherwise leave a message for a member of the ********** family and they would get back to you - obviously suffering from miss dialling syndrome!!!

mookiandco

I moved into my current home in 2005. Our landline was previously the fax number for a local school. Worse than people ringing and speaking is me saying hello and being rewarded by the beep beep beep beep of someone trying to send a fax (and then keep trying because I put the phone down whilst screaming down the line this is not a fax machine (just incase its one of those that acts like a telephone too)!. We get about 3 of these a day ( maybe more but we are out at work during the day). When theres snow or exam results due etc we get an increase in calls and parents of children who wont be going to school the next day feel the need to send faxes at silly o'clock!! I rang the school twice and complained after finding that our number was still showing as their fax number on a website with all their details and nothing was done. I then e-mailed the school (both the headteacher and school general enquiries). They e-mailed back and apologised and said they would get it changed. It took them a while (over a year to be exact) but it was eventually changed. I still get the pretend faxes though probably from parents who still have that number stuck to their fridge and marketing companies.

I have always meant to put in a fax machine so I can actually see who is faxing but have never got round to it.