Does anyone know Tesco head office email address?

catmiaow
catmiaow Posts: 5,954 Forumite
1,000 Posts Combo Breaker
in Praise, vent & warnings
Need to complain to Tesco about their terrible recycling scheme, where even though I sent my cartridges in 3 months ago by special delivery with confirmation of delivery, contacted customer services and nothing has been done nor have my points been added.

Would appreciate if anyone knew the head office email address?

Many Thanks
No you're not a vegetarian if you eat any animal or fish, so do not insult genuine veggies by calling yourself one! :mad:

Thanks to everyone who posts competitions. You are the stars of the board :T:j:T

Comments

  • danlojo
    danlojo Posts: 564 Forumite
    Same thing happened to me but fell on deaf ears. They say they 'may' have gone missing in the post.:mad:

    The problem is that you're sending them in envelopes which state what they are and so they easy to spot and 'disappear'. Tesco should take them instore and log them in.:mad:

    Let us know if you get anywhere!
    Life is a rollercoaster.....ya just gotta ride it:whistle:
  • catmiaow
    catmiaow Posts: 5,954 Forumite
    1,000 Posts Combo Breaker
    I sent them special delivery and know they were delivered which is the most frustrating thing. I know about the third party, but whenever I have tried to contact them it is an automated service. Don't you agree as Tesco have put their name to this that they should accept responsibility for this terrible service?
    No you're not a vegetarian if you eat any animal or fish, so do not insult genuine veggies by calling yourself one! :mad:

    Thanks to everyone who posts competitions. You are the stars of the board :T:j:T
  • catmiaow
    catmiaow Posts: 5,954 Forumite
    1,000 Posts Combo Breaker
    Well I think it is this online@tesco.co.uk, given it a try and will keep everyone informed.
    No you're not a vegetarian if you eat any animal or fish, so do not insult genuine veggies by calling yourself one! :mad:

    Thanks to everyone who posts competitions. You are the stars of the board :T:j:T
  • catmiaow
    catmiaow Posts: 5,954 Forumite
    1,000 Posts Combo Breaker
    Hello, I emailed online@tesco.co.uk and got a reply from the same bloke on customer services! Who was like we will be in touch blah blah, it has already been going on for over 2 months and I sent them proof of delivery, what's the hold up? I emailed them back stating this is not good enough!
    No you're not a vegetarian if you eat any animal or fish, so do not insult genuine veggies by calling yourself one! :mad:

    Thanks to everyone who posts competitions. You are the stars of the board :T:j:T
  • catmiaow
    catmiaow Posts: 5,954 Forumite
    1,000 Posts Combo Breaker
    Do you think it's worth emailing them @ [EMAIL="info@trf-uk.com"]info@trf-uk.com[/EMAIL]? I am a bit worried as had problems every year and they seem a bit of a sham!
    No you're not a vegetarian if you eat any animal or fish, so do not insult genuine veggies by calling yourself one! :mad:

    Thanks to everyone who posts competitions. You are the stars of the board :T:j:T
  • Azzy
    Azzy Posts: 4 Newbie
    Don't know if you have resolved your problem yet. If not try this email address and you might get a response...[EMAIL="terry.leahy@tesco.com"]terry.leahy@tesco.com[/EMAIL]
  • KeithP
    KeithP Posts: 41,218 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Azzy wrote: »
    Don't know if you have resolved your problem yet. If not try this email address and you might get a response...[EMAIL="terry.leahy@tesco.com"]terry.leahy@tesco.com[/EMAIL]
    Is that the guy who fills the cartridges?

    Or does he deal with the clubcard points?

    Better hurry though. I hear he's retiring soon.
  • Azzy
    Azzy Posts: 4 Newbie
    KeithP wrote: »
    Is that the guy who fills the cartridges?

    Or does he deal with the clubcard points?

    Better hurry though. I hear he's retiring soon.


    He's the top boss and if you were to emil him about problems that can't get resolved through the local store, he should pass it down to someone who can help you out with the situation.

    I used this when i complained about my local store not giving top customer service to my wife when she had a product problem and it soon got resolved and a bonus voucher for the inconvenience.
  • beanielou
    beanielou Posts: 94,631 Ambassador
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    Has mr Leahy retired yet?
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  • POPPYOSCAR
    POPPYOSCAR Posts: 14,902 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Did you get anywhere with this?

    I sent 2 ink carts and 2 phones over the summer all at different times and never got any points. They can't all of gone missing in the post.
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