Vodafone-At-Home - too late to follow up complaint?

mandarin24

I emailed the vodafone complaints address (found on this site) exactly 12 months ago, and admittedly i have been slack in following up the lack of response from them.

My situation was this: i phoned customer services last year to cancel my vodafone at home (landline and broadband) account. i was clearly told i would need to put this in writing. fair enough, so i did - explaining that the service was great but as i am hardly at the property and never use the service, i no longer needed it. simple?!

i stupidly did not cancel my standing order, so three months later when i realied i was still being charged i phoned them again. after realising i was serious about needing to cancel my account and that this was not a case of moving to another provider, the customer service guy said i needed to verbally cancel my account before they could close it. Hang on a second - that was my first step!! So, just to be sure, I said "so you are saying it is a legal requirement for me to give notice verbally, to close my account". "yes that's correct".

i was stunned and so frustrated i just said fine, close the account and i'm done with you forever.

my email complaint followed, when i realised their staff blatantly lied to me, and i have had no response. the three months line rental i paid for but didn't need is not the point here, this is about principle and now i have a moment to spend on this again im wondering if there is anything more i can do. i was a vodafone customer for 11 years.

i know i could have sorted it out on the spot by asking to speak to someone superior to confirm what he said, or by cancelling my standing order straight away, but i didn't and i really regret it so if anyone can help me i would be most grateful

seaniboy

Speaking to Vodafone is speaking to a 3rd party call centre. YOU done legally right - in writing, I advise ALL V customers to record in written or verbal ALL conversations with these 3rd party COWBOYS Voda employ in the UK for customer service, either that or go instore and ask a REAL Voda Retail employee to do whatever for you with customer services.