Samsung - advice needed.

ListysDad

Hi peeps.

I bought a Samsung NC10 net book from an ebay shop in Aug last year. Last week teh battery completely died so today i called Samsung to get it corrected under warranty.

Everything was going really well in that they said fine no prob send it all back we'll check it all over and replace what's faulty. It then came to proof of purchase where I have only the screen print from ebay.

At this point the rep told me that they offer NO WARRANTY AT ALL for anything bought off an auction site no matter what.:mad::o:(
:eek:
I did not buy via an auction it was a buy it now.

Can anyone let me know definitively what my rights are please

Regards
David

unholyangel

ListysDad wrote: »

Hi peeps.

I bought a Samsung NC10 net book from an ebay shop in Aug last year. Last week teh battery completely died so today i called Samsung to get it corrected under warranty.

Everything was going really well in that they said fine no prob send it all back we'll check it all over and replace what's faulty. It then came to proof of purchase where I have only the screen print from ebay.

At this point the rep told me that they offer NO WARRANTY AT ALL for anything bought off an auction site no matter what.:mad::o:(
:eek:
I did not buy via an auction it was a buy it now.

Can anyone let me know definitively what my rights are please

Regards
David

Buy it now doesnt mean that its brand new though and i believe its been stated more than a few times on MSE that warranties are non-transferrable.

Your contract was with the seller, not with the manufacturer, they should always be your first port of call.

However be advised you have no rights if you bought it from a private buying on a non-commercial basis as quoted from http://whatconsumer.co.uk/returning-damaged-or-faulty-goods/

Sandoval

ListysDad wrote: »

Hi peeps.
I bought a Samsung NC10 net book from an ebay shop in Aug last year.

ListysDad wrote: »

It then came to proof of purchase where I have only the screen print from ebay.

ListysDad wrote: »

At this point the rep told me that they offer NO WARRANTY AT ALL for anything bought off an auction site no matter what.:mad::o:(

ListysDad wrote: »

I did not buy via an auction it was a buy it now.

You still bought it from an auction site.

Ebay is an auction site.

You can't seriously be saying that because you bought it via 'buy it now' that this somehow changes the fact that ebay is an auction site.

ListysDad

UHA
Thanks for the reply.

Firstly, according to the Samsung website their warranty IS indeed transferable but that is not the issue here.

This was not purchased from an individual but a business.

You are right, businesses selling on eBay do have more responsibilities to a buyer than a private seller. The machine was sold as an ex demo model with, apparently, full warranty cover.

What really concerns and baffles me is how Samsung can (indeed IF) seemingly Samsung negate their warranty responsibilities when there is no reference to this anomoly anywhere in their world wide product warranty terms and conditions.

Does this then mean that if something is sold outside of the 'high street retail environment' one get no warranty either? Apparently, so long as I had proof of purchase, if I'd purchased it at a market stall I'd still be covered!

unholyangel

ListysDad wrote: »

UHA
Thanks for the reply.

Firstly, according to the Samsung website their warranty IS indeed transferable but that is not the issue here.

This was not purchased from an individual but a business.

You are right, businesses selling on eBay do have more responsibilities to a buyer than a private seller. The machine was sold as an ex demo model with, apparently, full warranty cover.

What really concerns and baffles me is how Samsung can (indeed IF) seemingly Samsung negate their warranty responsibilities when there is no reference to this anomoly anywhere in their world wide product warranty terms and conditions.

Does this then mean that if something is sold outside of the 'high street retail environment' one get no warranty either? Apparently, so long as I had proof of purchase, if I'd purchased it at a market stall I'd still be covered!

have you tried contacting the retailer?

ListysDad

Trying but they have nothing currently for sale so I have to say my hopes are not that high!

unholyangel

ListysDad wrote: »

Trying but they have nothing currently for sale so I have to say my hopes are not that high!

Check your ebay history? Or if you paid by paypal check your account history there?

Just found the following btw:
New goods

If you buy new goods at an auction from a trader, you will have the same legal rights as if you bought them in a shop - see under heading Your legal rights when you buy goods.


http://www.adviceguide.org.uk/index/your_world/consumer_affairs/buying_goods_your_rights.htm#business_to_business_sales