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Seller says item is broken

Has this happened to anyone and what should I do?
I won a juicer for 99p and then received a message from seller that they had used the juicer and it broken beyond repair.
The description said that it had never been used.
I suspect that the seller doesn't want to sell it for 99p.
I haven't paid via paypal but I don't know what to do now, any advice please?
Thanks
«1

Comments

  • robpw2
    robpw2 Posts: 14,044 Forumite
    Part of the Furniture Combo Breaker
    you win some you lose some , i guess youll just have to accept your not getting it .. you havent paid anything


    Slimming world start 28/01/2012 starting weight 21st 2.5lb current weight 17st 9-total loss 3st 7.5lb
    Slimmer of the month February , March ,April
  • Jox
    Jox Posts: 1,652 Forumite
    Part of the Furniture 1,000 Posts Photogenic
    I know it's disappointing but I'll get over it :)
    What do I do about my buying reminders which say I need to pay for 1 item?
    Thanks
  • robpw2
    robpw2 Posts: 14,044 Forumite
    Part of the Furniture Combo Breaker
    i would just delete them the seller should have sorted it by now though


    Slimming world start 28/01/2012 starting weight 21st 2.5lb current weight 17st 9-total loss 3st 7.5lb
    Slimmer of the month February , March ,April
  • hermum
    hermum Posts: 7,123 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    Have you agreed to a mutual cancellation? If not I would be tempted to pay for it & then the seller can't put in a NPB strike against you.
  • Jox
    Jox Posts: 1,652 Forumite
    Part of the Furniture 1,000 Posts Photogenic
    I just deleted it...hopefully I won't get a npb strike (don't actually know what that means), thanks
  • Kite2010
    Kite2010 Posts: 4,308 Forumite
    Part of the Furniture 1,000 Posts Home Insurance Hacker! Car Insurance Carver!
    Pay for it, you don't want a strike against your account for not-paying.

    If the seller sends a request for a mutual cancel I would not agree for it, let them pay their ebay fees
  • hermum
    hermum Posts: 7,123 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    it's a non paying bidder strike. Get 2 & you'll find that you won't be able to bid on most peoples auctions, don't just delete the reminders, pay. Then go through paypal as item not received. Nobody sells a brand new item & tries it out prior to sending, if it hadn't been broken it would then have been a used item, they're pulling a fast one, if they wanted more than 99p for it they should have started the auction higher.
  • George666
    George666 Posts: 527 Forumite
    Report the seller for non performance and like others have said pay for it and claim the money back from paypal.
    Then leave the seller negative feedback and low DSRs to teach them a lesson.
  • pinkshoes
    pinkshoes Posts: 20,609 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    Pay for the item with Paypal, then when it doesn't arrive, open an "item not received" dispute, and the seller will end up with a strike for not playing by the rules.

    DO NOT accept a mutual cancellation.

    I'd message them and ask to see a photo of the broken juicer! (Then google "broken juicer", and you'll probably find the photo they used!)
    Should've = Should HAVE (not 'of')
    Would've = Would HAVE (not 'of')

    No, I am not perfect, but yes I do judge people on their use of basic English language. If you didn't know the above, then learn it! (If English is your second language, then you are forgiven!)
  • sharnad
    sharnad Posts: 9,904 Forumite
    pay for the item as others have said so the seller can not do a NPB agaisnt you
    Needing to lose weight start date 26 December 2011 current loss 60 pound Down. Lots more to go to get into my size 6 jeans
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