Rights over faulty laptop?

executivejld

Hi All!

Perhaps somebody out there can help me with some sound advice about a problem I have?

I purchased a Compaq Presario CQ60 laptop from Staples in Newport on 22/4/09, and it worked fine until the end of November last year when it would not boot up after being shut down.

I was given a number by Staples to call and arrange for the laptop to be collected and repaired, and I got the machine back just before Christmas. I have all the engineers reports, etc from that repair (it needed the whole cpu replacing).

Now, some 7 months later, and 8 weeks out of guarantee, the same fault has reappeared rendering the laptop useless.

I would expect the machine to last longer than one year, particularly bearing in mind that it has been repaired once already - to my mind there must be some kind of underlying problem which is causing the cpu to malfunction a second time.

I intend to go back to Staples with the laptop today and wondered if anyone can give me some advice so that I am "armed" before I try and argue my case in the store?

I am a student teacher and unfortunately major expenses like replacing laptops willy nilly do not fall within my budget, although it's something I rely heavily on for my coursework!

Thanks, Jon

Esqui

I may be late to the party, but you would be required to provide proof that the fault was inherent (i.e. caused by faulty component and not wear and tear) - normally an independent engineers report. With that, you can demand a remedy (most probably repair) and Bob's your uncle.

^This may only ever happen in theory

executivejld

Esqui wrote: »

I may be late to the party, but you would be required to provide proof that the fault was inherent (i.e. caused by faulty component and not wear and tear) - normally an independent engineers report. With that, you can demand a remedy (most probably repair) and Bob's your uncle.

^This may only ever happen in theory

Thanks - I have spoken to Staples Head Office, and they are requesting that I get an engineers report at my own cost, which they will reimburse me for should it prove that there was an inherent fault with the laptop.

I have, however, just spoken to an old friend of mine who used to build pc's and he has advised me that due to the nature of a laptops construction it is all but impossible to state conclusively that any fault is inherent, eg: present at the time of manufacture.

So, am I being led down a path that will inevitably leave me worse off by the cost of an engineers report that could never prove absolutely that the laptop came with a fault when purchased? What on earth can I do? I am on a 1 year teaching support course and would've expected the machine to last me out well beyond the end of the course, but to date it has broken down twice!

Help!!!

:-(

unholyangel

executivejld wrote: »

Thanks - I have spoken to Staples Head Office, and they are requesting that I get an engineers report at my own cost, which they will reimburse me for should it prove that there was an inherent fault with the laptop.

I have, however, just spoken to an old friend of mine who used to build pc's and he has advised me that due to the nature of a laptops construction it is all but impossible to state conclusively that any fault is inherent, eg: present at the time of manufacture.

So, am I being led down a path that will inevitably leave me worse off by the cost of an engineers report that could never prove absolutely that the laptop came with a fault when purchased? What on earth can I do? I am on a 1 year teaching support course and would've expected the machine to last me out well beyond the end of the course, but to date it has broken down twice!

Help!!!

:-(

Ask the engineer before they carry out the report? In fact ask them when you're calling to enquire about prices/dates if it will prove the fault wasnt caused by misuse/wear and tear.

Brooker_Dave

executivejld wrote: »

What on earth can I do? I am on a 1 year teaching support course and would've expected the machine to last me out well beyond the end of the course, but to date it has broken down twice!

Consider taking it somewhere to get it mended.

dmg24

Brooker_Dave wrote: »

Consider taking it somewhere to get it mended.

Hello stranger!

Brooker_Dave

dmg24 wrote: »

Hello stranger!

I thought I'd pop in and see if any money savers needed my help...