item not recieved - asking for supporting documentation

cheryl_b10

Hi all.

I opened 2 claims (off same website) its a discount make up website. Both items were not recieved i emailed them waited a week no reply so I opened a dispute. I had a email on the 15th june off paypal to respond to a email and i have until today to reply .. ive only just replied as not been online to reply.

Anyway its asking me to respond and i cant?!

it says this:

Status
Please provide some supporting documentation for this claim by 18 Jun 2010.

What happens next

Once we receive your information, we'll continue our review of this case. If we don't hear from you, your case will be closed.

If you've resolved this problem, you can cancel this claim anytime.

If you received the item but it's different to what you expected, you can change your reason for this claim.

Supporting documents
Files (0)
You haven't submitted any files. Add
Faxes (0)
You haven't submitted any faxes. Add

I dont have a fax machine so I cannot fax and i dont know how i can submitt any files of proof as i am the buyer ..

View case history
15 Jun 2010 - PayPal: Email sent to buyer
15 Jun 2010 - Seller: Email sent to Paypal
15 Jun 2010 - PayPal: Refund initiated
15 Jun 2010 - PayPal: No response received
13 Jun 2010 - PayPal: Email sent to buyer

This is the history I have had no refund ... And also my bank account isnt registered as ive only used it once.

Dispute was opened 13th june.

is there anyway i can reply? I dont see how i can and i have until tonight or my dispute will be cancelled ... :mad:

hermum

Do you know what documentation they want you to send? If you paid through Paypal, they would know that you had paid. I would at least respond asking what they need, you can't really prove something hasn't arrived. What does the sellers email to them say?

cheryl_b10

The only way I can reply to paypal is by email as there is no way for me to reply on the claim

type of evidence
additional evidence
proof of refund
proof of posting
affidavit
police report
other

I've had no email off the seller/website so I dont know what it says

cheryl_b10

I'm quite annoyed as they say if i dont reply it will be closed but how am i meant to reply if i am unable to grr paypal! I cant prove something i havent recieved or posted either.

hermum

Can you escalate to a claim without answering the above? I think that I;d try & call them, I think they have a live support, you;ll need to find it on their site. You used to get copies of what if anything the other party says.

cheryl_b10

I have already esculated to a claim sorry. I'm going to call them in a minute see what they say and I have not recieved nothing at all off the seller sadly

soolin

Phone them, it looks like they think you are the seller. The only thing i can think of is that for some reason you can see the email the seller had, that would explain the bit about whether you had refunded or not.

forgotmyname

How did you get money into your paypal account? if you paid by debit car that will get rerfunded not your paypal account.