div id="hide-me message

layna1491

Help! Everytime I forward emails to a friend, he can't open them and gets div id="hide-me coming up - I send the same emails to other people and they can open them OK. Any ideas what the problem might be? Thanks!

amersall

What software/website does your friend have to view emails?

layna1491

Hi! As far as I know, he's using Outlook Express - but I'll try to contact him to confirm. Thanks for helping

amersall

Ask your friend to try this:

In Outlook Express click on Tools->Options->Read and uncheck the "Read all messages in plain text" option. Click Apply, OK and then close Outlook and reopen it.

amersall

layna1491 wrote: »

Hi! As far as I know, he's using Outlook Express - but I'll try to contact him to confirm. Thanks for helping

your very welcome but i cannot take the credit it is my son. Hope he can help you

layna1491

You're a star - and so is your son - please say thank you so much to him. I've emailed the advice to my friend - not sure when he will pick it up as he's not quite as obsessed with his emails as I am.
Thanks again and fingers crossed it works:j

alexanderea

yeah you can set the read / send message as "plain text" or "as HTML"

amersall

You are welcome, is it sorted now? hope it is, if not repost and we will take it from there.

layna1491

Hi
No, sorry, not sorted! After several emails between us, he is using Internet Explorer and going to the Tiscali website to retrieve his emails. Any ideas?
Thanks lots:rotfl:

tronator

amersall wrote: »

Ask your friend to try this:

In Outlook Express click on Tools->Options->Read and uncheck the "Read all messages in plain text" option. Click Apply, OK and then close Outlook and reopen it.

Instead of this, the OP should SEND it as plain text. This way it can be read by any email program.

amersall

layna1491 wrote: »

Hi
No, sorry, not sorted! After several emails between us, he is using Internet Explorer and going to the Tiscali website to retrieve his emails. Any ideas?
Thanks lots:rotfl:

Do you know which version of Internet Explorer? If he is still using IE6 it could be that, he should upgrade to IE8 or even a different browser like Firefox or Google Chrome.

The only other thing we can suggest is to contact Tiscali about it.
Hope this helps