We’d like to remind Forumites to please avoid political debate on the Forum.

This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.

The MSE Forum Team would like to wish you all a Merry Christmas. However, we know this time of year can be difficult for some. If you're struggling during the festive period, here's a list of organisations that might be able to help
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
Has MSE helped you to save or reclaim money this year? Share your 2025 MoneySaving success stories!

capital one charges

Use a website called pacific Poker for past year and play poker with bets of 5c/10c. Anyway the min deposit you can make is $20 which is roughly around £10.39.

Capital one have now started charging these transactions as an advance cash fee of £3.

Played 4 times over the course of the month depositing $20 (it's done electronically) and then after 3 days transfer the money back into my capital one account. Get the statement in and see that for the 4 deposits of £10.39 I have been charged £3 each, totalling £12 in charges.

Phoned capital one to complain and cancel my account also sent email to them, waiting on replay from them.

Who else would it be better to complain to regarding charges that are totally unreasonable?

Comments

  • jojo1978_3
    jojo1978_3 Posts: 1,432 Forumite
    They are charging them as if they were cash withdrawals, which with Capital One i believe is £3 or 3% whichever is greater.
    Thing is they did plaster it on the statement and sent a leaflet out with the statements, advertising that they were going to do this, i remember seeing it in with mine.
    :)Henry James Born 18/03/2011-11 days late!:)

  • Locana
    Locana Posts: 478 Forumite
    Yes me too Im afraid. They sent out the leaflets a couple of months ago.
  • Yeah, the charge is fair.
This discussion has been closed.
Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 352.9K Banking & Borrowing
  • 253.9K Reduce Debt & Boost Income
  • 454.7K Spending & Discounts
  • 246K Work, Benefits & Business
  • 602.1K Mortgages, Homes & Bills
  • 177.8K Life & Family
  • 259.9K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16K Discuss & Feedback
  • 37.7K Read-Only Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.