ASDA cancelling an order due to incorrect prices on the internet

rickdug

I made an order last night of some very cheap vodka and this morning i recieve a call saying they will be cancelling the order due to a pricing error i was under the impression if they had priced it at that price and sent me a conformation email with the items listed at that price they would have to sell me it is this true?
any help would be much apreciated,
thanks
rick

thatguy1

Read the terms & conditions

Our Contract

2.1 Our Website invites You to buy goods from Us. Once You have placed an order on the Website We will send You an order acknowledgement by email setting out what You have ordered with the in-store prices on the day of order. This is not an order confirmation or acceptance from Us. A legally binding contract with You will only arise once We have completed Delivery of the goods to You. At this time You become the owner of the goods. This means that You will have no legal liability in connection with Your order until Delivery is completed.

Rich_Grant

I've had nothing but trouble with ASDA, Tesco and Sainsbury's with their online shopping services. I've had last-minute cancellations (apparently because of broken down vans), deliveries hours earlier than the time specified (therefore I was not in), wrong products, rude delivery drivers and no-shows (without letting me know).

The good thing that has come out of this however (if I forget about the inconvenience) is that I've emailed them to complain and every time have received a voucher for my next shop (between £5 and £20). :beer:

chalkysoil

rickdug wrote: »

I made an order last night of some very cheap vodka and this morning i recieve a call saying they will be cancelling the order due to a pricing error i was under the impression if they had priced it at that price and sent me a conformation email with the items listed at that price they would have to sell me it is this true?
any help would be much apreciated,
thanks
rick

in a word NO. There are about a thousand previous threads on the same theme, though sometimes pricing errors slip through un noticed at first, worth a gamble if you're ordering anyway. I looked for that vodka on the shelves in Asda yesterday - none of it there at any price

KimYeovil

<yawn>
<sheesh>
"isn't this where we came in?"

FOXGLOVE_2

Is this the SKYY vodka at 97p a bottle?

I tried to order a few also but they disappeared from my basket before I could checkout.

The shop doesn't have to supply it at the price, it's in the small print to protect them from price glitches - annoying but always worth a shot, just try not to be too hopeful with these things. Shops rarely honour price glitches.

alwaysonthego_2

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Esqui

If they had, I bet someone would post about how outrageous it was that ASDA were selling vodka for 97p, and that was irresponsible.

You tried, you failed...better luck next time!

unholyangel

In a shop, if payment is offered and accepted, then this forms a binding contract.

However, for shopping online, generally a contract is not created until the goods have been shipped. The reason for the difference in your rights when shopping online is because it is automated and there has been no chance for a employee to review your "offer" and accept it.

Hope this helps