Talk Talk dreadful service

Broken_hearted

Somehow they have messed up my account big time. They have sent it to arrears department despite us not owing anything. The arrears department refuse to look at the account saying pay this money NOW. We have gone through to customer service who say how sorry they are. Yet the calls are still coming 10/15 times a day. Now they have cut off the e-mails and broardband will be gone within the next 24 hrs.

Phoned tech support who while being very supportive can't do anything till the arrears department phone in the morning as their system wont let them take the block off. Better still it will take 48hrs to reactivate the account and they are sending negative credit reports.

However I have no faith in the arrears department doing anything so we could go weeks without a service.