Hotel Chocolat

lidlest

Reading the other chocolate thread made me think to put this on here. I really do think it deserves a thumbs up because although there were problems the way the company dealt with it was outstanding.

I ordered some end of line chocs as a bit of a treat for myself, the next day I was contacted to say they were sorry but they were now out of stock and would I like an exchange. I agreed to this, the box of chocs they had offered as a replacement was slightly more expensive but I was happy to pay the difference really (it's chocolate!).

Chocs turn up 2 days later, Turns out I didn't have to pay the difference, and they bunged in an extra small box also. Get in! Ready to munch myself into oblivion I opened box to find that all chocolates were seriously melted, it wasn't a warm day so I think they must have been next to a heater or something in the van??

Anyway, one quick phonecall and replacements were dispatched, no mess no fuss. Brilliant customer service, that will make me very loyal to them!
:T

Broken_hearted

Had the opposite ordered for a special occasion, chocs arrived a week late. Phoned up to complain and got sorry these things happen.

fleagle21

Have to join in on the praise - last year, bought a dipping selection for christmas, and the little breadstick things in it tasted stale and one of the other bits (can't remember now..) wasn't great either. A quick email, and they said I could choose something else I wanted from the catalogue up to the same value, and free postage. Excellent! To be fair though, paying those prices you would expect amazing customer service if there's something wrong.

Indie_Kid

According to them, I once purchased £200 worth of chocolate!:rotfl:

DubST

sh1305 wrote: »

According to them, I once purchased £200 worth of chocolate!:rotfl:

Any of your loved ones carrying abit of extra weight recently?:D

BillTrac

For goodness sake, don't anyone let puffinlover hear this..she'll be after compensation....:rotfl:

ceh209

sh1305 wrote: »

According to them, I once purchased £200 worth of chocolate!:rotfl:

So, just a couple of small bars in hotel chocolat then?
Seriously, I love their chocolate, but OMG it is expensive!