Win 7 Woes!

salamander46

Hi, I have just built a new pc and installed Windows 7 64bit OS. It was working fine for the first few days and then suddenly I found the two Sata Dvd roms stopped working. I have tried everything I can think of but am left scratching my head. I am stuck..I can't re-install Windows as I can't read the disc. Any ideas on a way round this problem? Has anyone else had a problem like this and how did you recover from it?
Thanks,
Shirley:mad:

swvillafan

In what way have they stopped working? Is there no power to them i.e. you can't open the trays or is it that neither of them will read disks for example? What sort of things have you tried to rectify the issue?

fwor

First thing I'd want to know is whether it's a software or hardware fault - many hardware faults become apparent early in the life of consumer electronics.

Can the DVD drives be seen if you go into the BIOS setup pages? If not, swap SATA ports with the hard disk and see what changes. You should be able to rule out a h/w fault that way. Also, if you have two DVD drives and one HDD, you probably have a spare SATA socket. Try a DVD drive in that.

aardware

Have you tried this?

http://support.microsoft.com/gp/cd_dvd_drive_problems

Do you have nero or sonic/roxio installed? These sometimes mess up the registry entries for the drive and it doesn't work properly...

http://social.answers.microsoft.com/Forums/en-US/vistamedia/thread/cd1a8374-cc5e-4625-b762-4f96f4edd1c5

salamander46

It seems that both the drives had 'died'. Weird that they both gave up the ghost at the same time though. They were both quite old and have done quite a lot of work burning video's. I borrowed a drive from a friend and once installed it worked fine, so I went out and bought two new drives. Thanks for all your help. Problem solved thank goodness.