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First Utillity What
Signe'd up over a year ago and it took emails (most not replied to) and phone calls (promised things which did not happen) then after about 9 months I wrote a letter. Guess what no reply! I even gave my meter readings, asked my account to be made up and what about these digital meters you promised. So no replacement meters and estimated bills (wildly over the top I imagine). Finally after about a year I get a call from them and they agree to install the digital meter's. Then on the day of the event, but oh Sir, you have a semi concealed Gas Meter (as if it's rare, (in brown box outside house)), did we not tell you, we can only fit an attachment to that for connection to a replacement and for that we need you to give us lots more wonga!
They did after pressing, promise to give me some paltry compensation. Then a number of calls later with the gas the only outstanding prob they promise to call me for the readings towards the end of the month. Guess what no call. I call back in May and the person who seemed as if she had been sorting things out in a friendly manner has now suddenly transfered to another dept!!! I now get an argumentative customer representative, and still no bringing up of my account and no way forward. Then some strange emails from them which were never explained.
In total it seems to me that the company use every trick in the book to avoid satisfying their customers. I have no way forward with my gas and no confidence in the company. It took them over a month to get a compensation cheque to me (only two people in the whole company can sign them apparently and they are rarely in the office)!!!
Customer service is an important part of any business, so even if they are the cheapest (which they are not) pay a little extra and get a company that values their customers, then you can avoid the constant headaches this standard (or lack of) can bring. I see some people refer to them not as FT but as FU, sounds appropriate.
A final point, billing is per KWH, no meter reading for you to check.
They did after pressing, promise to give me some paltry compensation. Then a number of calls later with the gas the only outstanding prob they promise to call me for the readings towards the end of the month. Guess what no call. I call back in May and the person who seemed as if she had been sorting things out in a friendly manner has now suddenly transfered to another dept!!! I now get an argumentative customer representative, and still no bringing up of my account and no way forward. Then some strange emails from them which were never explained.
In total it seems to me that the company use every trick in the book to avoid satisfying their customers. I have no way forward with my gas and no confidence in the company. It took them over a month to get a compensation cheque to me (only two people in the whole company can sign them apparently and they are rarely in the office)!!!
Customer service is an important part of any business, so even if they are the cheapest (which they are not) pay a little extra and get a company that values their customers, then you can avoid the constant headaches this standard (or lack of) can bring. I see some people refer to them not as FT but as FU, sounds appropriate.
A final point, billing is per KWH, no meter reading for you to check.
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