Additional postage for placing telephone order

durdana

Hi,

I recently called Lightingforgardens to order a replacement transformer for one that had stopped working. All I wanted was the new part number so I could order it online. The lady on the phone offered to place the order for me so I said okay. Thought nothing much of it until my statement came through and I had been charged an extra £5+VAT. I called to ask what the extra charge was for to be told that it was £10+vat delivery rather then £5+vat for an order placed on the telephone. I was not told this at the time of the order although she is insists she told me. On the website there is no mention of higher rate for telephone orders. What can I do to get my money back.

Thanks Durdana

gordikin

Cancel the the telephone order and re-order online.

mr.savage

durdana wrote: »

Hi,

On the website there is no mention of higher rate for telephone orders.

Thanks Durdana

yes there is:
http://www.lightingforgardens.com/?PAGEID=20795

Delivery charges given below are preferential rates for online orders only. Postal, fax & telephone orders incur higher delivery charges. All delivery charges except UK postage are subject to VAT

Optimist

According to the website delivery charges are £5 up to £20 by value net VAT and £10 for orders in excess of £20 01.

However if you don't like it then cancel the order as you are allowed to do under Distance Selling Regs

durdana

Hi,

An update - after pointing out the fact that there wasn't any mention of higher charges for telephone orders, they have refunded the extra money and changed the website, just now!!

Thanks.