Isp or my Wireless Router

balloo_2

My Broadband Connection keeps disconnecting the connection light goes Orange then i have to wait for it to reconnect its a Netgear DG834Gx3 would it be my Router or My ISP which is Pipex any help and advice appreciated.

weegie.geek

Your router, your ISP or your phone line. Is there anything in the router logs saying it lost sync or whatever?

Pipex are a shadow of their former selves. They used to be a pretty decent ISP until Tiscali bought them. Tiscali went around buying ISPs and ruining every one of them. This doesn't sound like it's Pipex's fault though, it sounds more likely to be a noisy phone line problem. Maybe a broken filter, dodgy extensions or another wiring problem.

balloo_2

Could you clarify for me how to look at the Router Logs as i am a complete PC Dummy Will check filter out snd get back to you. :embarasse

weegie.geek

It varies from router to router.

http://www.adsl2forum.co.uk/showthread.php?t=9449 should help, at least with line stats, and assuming it shows you logs it should be in there somewhere.

S0litaire

does it happen roughly the same time every night?

Do you know if you are on LLU?

Some ISP's do a refresh of your broadband speed overnight (It should happen without you having to reconnect)
Some router firmware may have problems with this and you get disconnected.
Their might be an option to ignore these refreshes in your routers config pages.

it's called:

Seamless Rate Adaptation
This option refers to ADSL2/2+ connection modes only.
It lets modem/router to variate line speed while connection is active without any interruption. It must be supported by our DSLAM to work.
Default setting is enabled.

If you turn it of and restart your router and see how it goes for a couple of days.

balloo_2

S0litaire wrote: »

does it happen roughly the same time every night?

Do you know if you are on LLU?

Some ISP's do a refresh of your broadband speed overnight (It should happen without you having to reconnect)
Some router firmware may have problems with this and you get disconnected.
Their might be an option to ignore these refreshes in your routers config pages.

it's called:
If you turn it of and restart your router and see how it goes for a couple of days.

I usually turn my router off every night when it turns on it goes through the motions and connects but it seems to me like when i put a load on it as in downloading or watching I player it disconnects does that make any sense to you guys out there in techie land.

weegie.geek

There have been reports of a few routers not liking iplayer, and a lot of routers don't like you putting a load on them, especially if it's lots of connections like p2p.