Non Paying Bidders

flabadabado

Hi, can I pick your ebaying knowledge please? I've only just started seling a few bits on ebay so apologies if this is really obvious.

One of my items sold but no payment or contact from the bidder. I waited 3 days then sent an invoice to nudge them along, then a few days later sent a message asking them to pay or at least get in touch. I then nosied around the site here and figured I should issue a NPB dispute thing with ebay. Still nothing. Anyway, I relisted it and it sold (for a third of the original amount grr!)

As I can't leave a negative fb I was hoping that there would be a reflection on their feedback by ebay but cant see anything. Should there be a strike or something somewhere?

Thanks in advance

emby

If you filed and closed an Unpaid Item Dispute against the buyer then they will have had a strike recorded against their account. If they receive 2 strikes they are banned from bidding on a majority of items for sale on the site anyway.

flabadabado

Thanks for your reply. I did do that, is it a secret strike that only they can see? If it happened again would I be able to see if they already had a strike against them?

emby

No, the strikes aren't visible to anyone other than Ebay.

soolin

flabadabado wrote: »

Thanks for your reply. I did do that, is it a secret strike that only they can see? If it happened again would I be able to see if they already had a strike against them?

No but if you have your seller preferences set tightly you can exclude these time wasters from bidding on your auctions. Just block anyone who has two or more strikes.

theonlywayisup

flabadabado wrote: »

Thanks for your reply. I did do that, is it a secret strike that only they can see? If it happened again would I be able to see if they already had a strike against them?

As soonlin says if you have your preferences set to prevent them buying, you can see the activity on your sales in MY EBAY, ACCOUNT>SITE PREFERENCES>SHOW ALL>scroll down to BUYER ACTIVITY REQUIREMENTS LOG. Make interesting reading.

bennjoesmummy

Hi - Can I just ask is it better to do a NPB or cancel the transaction - I think I have been too soft but in the last 2 weeks had 3 not pay - so cancelled the transaction instead of NPB - Will the cancelling of transactions affect me negatively? - All but 1 has agreed to cancel trans but 3rd is now making me wait!!
Many thanks for help X

soolin

bennjoesmummy wrote: »

Hi - Can I just ask is it better to do a NPB or cancel the transaction - I think I have been too soft but in the last 2 weeks had 3 not pay - so cancelled the transaction instead of NPB - Will the cancelling of transactions affect me negatively? - All but 1 has agreed to cancel trans but 3rd is now making me wait!!
Many thanks for help X

Never do a mutual cancellation, unless buyer agrees you lose your FVFs and can still get feedback from buyer. Always go for a full NPB and weed these time wasters out.

bennjoesmummy

Hi thanks Soolin
Was not sure but looks like will have to do that in future
Thanks for the advice X