HSBC UK Call center?

Lyceum

Sorry if this has been asked before, or is in the wrong place.

Is there any way of getting hold of someone in the UK when dealing with the HSBC?

Had a few issues and ended up going over my over draft. I have no issue paying them, it is, after all my fault that I'm in debt, but I have tried on numerous occasions to get it sorted with them, they've given no help, just called anything up to 10 times a day asking for token payments. When I asked to try and arrange a payment plan I was told they couldn't do that, but could I make a token payment. The harassment got so bad I ended up changing my phone number as I was spending an average 2-3 hours a day repeating myself to various HSBC reps.

Thanks to some help from the CAB I'm now in a position to sort it out and pay off the debt, but they've advised offering lower sum of cash as full and final payment as a lot of the cash owed is charges.

Anyway, my question is, how in the hell do you get a UK rep when calling them? Not a single person I've spoken to in the over sea's call centres can understand my accent (damn scouse accent!) and I end up not getting anything done as a result of the language barrier. I just spend the phone call repeating various details.

Thanks for any help.

samjef11_2

Yes here are some numbers HSBC Telephone banking & card services 0800 130130
Also 01442 422929 (Option 3)
Also for 0845 6063535

HSBC Switchboard 0800 520420

HSBC Current account services 0800 130130

Bingo here Leeds call centre
Also: 0113 2766012 or 0113 276 6010 try that.

tinbrayste

I was in a similar situation as yourself but as a business customer, and went into branch had a chat to my manager who arranged that i was always put thru to a uk (normally welsh) call centre. This is now the norm with my personal accounts too.

samjef11_2

Just phone UK Leeds call centre and explain if they ask why are you calling this number because the overseas call center can't understand my acent and i am getting nowhere.
Phone number 0113 2766012 or 0113 276 6010

Lokolo

Depends when you phone. I got a nice sounding American female *drueling* when I phoned quite late at night

samjef11_2

Lokolo wrote: »

Depends when you phone. I got a nice sounding American female *drueling* when I phoned quite late at night

Or phone UK Leeds call centre 0113 2766012 or 0113 276 6010

Lokolo

samjef11 wrote: »

Or phone UK Leeds call centre 0113 2766012 or 0113 276 6010

The Leeds accent.... the American accent... oh which to chose...

samjef11_2

Lokolo wrote: »

The Leeds accent.... the American accent... oh which to chose...

Leeds they are british come on leeds ouch triped over lol leads eh lol

Lyceum

Thanks all, I'll try those tomorrow.

Lyceum

Well, tried the Leeds call centre, they said they don't deal with arrears, gave me the number to money management, who said the same, I needed the corrections department and they were all over seas.

Spent the next two hours speaking to four different people who couldn't understand me or whom I couldn't understand. Got absolutely nowhere. In the end I told them to pass the debt on to a debt collection agency and I'd talk to them. Might actually be able to have a conversation that way.

Cheers for the help folks. I'll be glad when I'm shot of HSBC.