Incorrect contact details

skintchick

I'll tell you the full story, but all I really want to know is how you report a seller for having an incorrect contact phone number listed, as I can't find it in eBay help.

I won a dress last Sunday, and paid instantly through Paypal. I wanted it for a wedding yesterday, and yes I did make an assumption that it would be posted within a week.

It didn;t, so I ended up having to buy another one for £85 having already paid £65 for the one that hasn;t arrived.

I had emailed the seller and got no resonse, so pulled their number and it was a dead number.

I got an email three days ago (saturday) saying they'd been on holiday, and would get some sleep and email me the next day. They haven;t.

I have emailed today asking them to contact me 'to resolve' as promised (their phrase not mine)

Clearly, if she just wants to send me the dress I have to take it and then try and sell it as I don't need two.

But I want to report her for incorrect contact details as I am very annoyed that she listed something to end when she was on holiday without putting a note on the auction, as then I wouldn;t have bid for hers, but for one of the others the same listed by other sellers.

My plan, unless she offers me a refund of £85, which obviously she won;t, is to neg/neutral her depending on what she does suggest, and either way report her for incorrect contact details (I know I still wouldn;t have been able to get hold of her but it is very annoying to have an incorrect number).

Comment if you wish, but mainly just tell me how to do it!!

shellsuit

Click help at the top of the page

Click 'contact us' on the left hand side

Choose - Buying and finding > Problems with a seller > sellers email addy or contact info is invalid

Then click continue and then 'email us'

hazeyj

I would put a claim in saying item not received.

skintchick

hazeyj wrote:

I would put a claim in saying item not received.

Well, I thought I'd give her a chance to offer a resolution. I was under the impression that an item not received dispute can be ended by her just sending me the dress, so I would be no better off and would just annoy her.

hazeyj

I'm not sure if you can choose not to accept item after so many days??

skintchick

UPDATE - she didn;t email saying what she was going to do, and has just sent me the dress!!!! I am so annoyed. I emailed saying I didn;t want the dress, would she consider a refudn as she didn;t send it in a decent timeframe and set an auction to end when she was on holiday without putting a note on.

Do I have any options if she refuses?? Except to just neg her and report her for incorrect contact details?

I can;t believe she simply sent the dress without any discussion!

frivolous_fay

I'd have rejected the dress on delivery... now you kind of have to rely on her cooperation...

Sugar_Coated_Owl

I would report the seller for incorrect contact details as you already suggested and send her another email explaining everything and ask for a refund. If she doesn't reply then there isn't much you can do. Why not auction the dress yourself? At least that way you will get some of the money back that you paid.

skintchick

Razorbladekisses - I have done that now I've had the card from the postie saying there's a parcel for me (can only be the dress), and am awaiting her response.

frivolous_fay wrote:

I'd have rejected the dress on delivery... now you kind of have to rely on her cooperation...

I haven't been to fetch it from the PO yet....what happens if i reject it? How would I do that when it's at the depot?

skintchick

I have to sign for it. It says it's recorded delivery.

Where do I stand? I don;t want to be deceitful or awkward, but I'm also mightily annoyed!