DLA Decision over the phone ?

sox8369

Just a quick question please..

I have read many posts where people have spoken to the DLA on the phone for a claim update and have then been told they have been awarded it.

Has anyone been told over the phone that the claim has been unsuccessful ?

As I have only heard people getting good news when they ring..

Do they wait for the letter to break any bad news ?

[Deleted User]

Some DM will give you the decison over the phone good or bad, some wont.
Some people insist on phoning everyday disrupting the DM actually trying to make decisions to try and find out. Others are paitent and wait for the letter.

It's highly unlikely there is any policy of sorts that they will only tell you bad news in a letter and not on the phone. Mainly because to the DCS it's not 'bad' news, it's a decision based on the facts of the case and the law.

berniesmaster

aww, sox, you still not had a decision yet? bet your doing your nut!

jennie-jack

we have often had money in our account before decision letter has come through.

we were told they wont tell you over the phone either way but ti probably depends on who you speak to.

sox8369

Hi Berniesmaster - Noooooooooooo still waiting !!! (we rang yesterday because they told us to ring for progress - but its still with the medical team !!) Have you ordered that Mini yet (greeeeeeeeeeeeeeen with jealously lol)

Thanks Jennie-jack - yeah i think you are probably right and it depends on who you speak to, but interesting that its hit the bank before the letter arrived....now i will be checking the account as well haha !

ash4becks

mine was only good news and was because she wanted to check my night time needs but she was who had made the descion also good luck x

annies_mum

my son had his DLA claim turned down last week and i was told over the phone and the letter arrived to confirm this two days later

sox8369

annies mum - sorry to hear that - i hope that you get it sorted via appeal etc x

jennie-jack

we are having my sons looked at again after being turned down at his renewal in april

seeya23

when i got dla they phone me up as i put down the wrong account number

annies_mum

sox8369 wrote: »

Just a quick question please..

I have read many posts where people have spoken to the DLA on the phone for a claim update and have then been told they have been awarded it.

Has anyone been told over the phone that the claim has been unsuccessful ?

As I have only heard people getting good news when they ring..

Do they wait for the letter to break any bad news ?

just wondering if you have heard anything yet?? the waiting is the killer part, i think our postman thought he had a stalker!!