Can send emails online - but not with Outlook ?

oldlob

Dear all

bit of a weird one.

I can go online to microsoft outlook web where i can send and receive emails no probs, but when i use outlook on the pc i can receive emails but not send. It says the email has been sent (ie, it is not in the Outbox, but shows as being sent), but the recipient does not get it.

i have checked the settings against my daughters email (same account), all things tie in there, and she can send and recieve ok.

the nice man at btconnect was stumped.

any help would be greatly appreciated.

many thanks

oldlob

tronator

oldlob wrote: »

Dear all

bit of a weird one.

I can go online to microsoft outlook web where i can send and receive emails no probs, but when i use outlook on the pc i can receive emails but not send. It says the email has been sent (ie, it is not in the Outbox, but shows as being sent), but the recipient does not get it.

i have checked the settings against my daughters email (same account), all things tie in there, and she can send and recieve ok.

the nice man at btconnect was stumped.

any help would be greatly appreciated.

many thanks

oldlob

For how long did you wait so far. BT's mail server are known for being a bit (or very) slow sometimes. One of the companies I supported in the past used BT and it happened from time to time that emails sent in the afternoon reached the recipient the next day in the morning. Nothing you can do but wait.

The second explanation could be that it ended up in someones SPAM folder. Did you try to send emails to different people or just the same person again and again?