British Flippin Gas!!!

angie_baby

Need to vent! I hate BG!

Last year, after receiving a huge bill in January i checked my meter readings as they didnt seem right. They were way out, then checked the actual meter number and it turns out ive been paying for the flat upstairs.

We get this sorted and after them wanting to keep the money in credit balance they finally agreed to pay me back the money, just over £400.

Anyway, this year i get a bill in February and think god thats a high bill, £1242 so phone them up, the meter reading people put down the wrong meter readiong - flat upstairs again.

So today a new bill is online, log onto check from 01/04/10 to 18/05/10 they reckon that ive used £742.86. So fuming i call the complaints department from work, of course i dont know my meter reading as im there, so get home tonight and check the meter, the reading is wrong again, so i think hang on. Check the meter number and they have been charging me for the flat upstairs again :mad::mad::mad:

There meter reading is 0795301 and mine is 04821870

Thats some flipping difference, and to add insult to injury they took £200 by DD this month!!!

So so so mad, hope that the lady i spoke to today does call me back tomorrow.


RANT OVER!

CharlieBilly

Is this them

angie_baby

:rotfl::rotfl::rotfl:

yes it is thank you!

SallyForth_2

This sounds like one of those problems which will never go away, is there any way you can put a label or flat/house number on your meter so it is very obvious which is which?

angie_baby

They have labels on - clearly marked - flat 3 / flat 4.

Im really angry as they were wanting to put in a prepaid meter at my cost until i begged them not to. Made a payment of £150 and then set up a DD for £200 a month.

Customer services hasnt called back yet.

I just dont understand why they havent picked this up, its a huge jump on lasts years usage - last Jan to March i used 2,225.50 kwh, this year, im supposed to of used, 15,149.5 kwh ??? Thats nearly 7 times over! And when i queried it they tried to fob it of, first it was because it was the coldest winter, then my boiler was ment to be faulty, then they said it was because there costs went up, when actuly mine went down.

Put it this way once this is sorted im going elsewhere. Will be probily cheaper and get a better service without the credit controllers talking down to me because i owed them so much money that i dont owe!

Oh i just wish they would call, i want this sorted asap, my cooker died in April and ive not been able to get a new one as i paid them over £300 so far which i dont owe!

CharlieBilly

angie whilst you do have problems of which is partly BFG fault, it might be best to void thsi and give them your meter readings monthly say so they cant mess up again, you can get a tariff like energy smart where you give them your meter readings and they bill you accordingly. You then pay dd as normal just like any other tariffs and after 13th month you get £30 off you bill for each fuel