Which company owns my line?? (And dialling 150?)

BindyB

We have just left Sky for our TV, broadband and phone and had hoped to move to BT for the phone line.

We have had a series of blunders thanks to BT and I'm left very confused (and headachey!)

After numerous phone calls to BT regarding the caller display not working and the fact that we were still not showing up as being on a BT line - preventing us from setting up the new broadband with 02- BT are now saying that the order was cancelled (due to one of the blunders) and that our line is not with them, they think it's been reconnected by Sky.

I have called Sky and they tell me that "150%" the line is not with them!

Sky said that if I dial 150 from my home phone it will put me through to my provider, I mentioned this to BT when I rang them back and they said that 150 was their number, hence me getting through to them.

I'm so confused, how do I know who is currently providing my line?

(I'd happily just leave the problem and have a free phone as it seems neither company want to take responsibility - but the whole issue is preventing us from setting up our broadband!)

Anyone have any ideas?

(And apologies if this post is a bit rambly and doesn't make much sense, my head has turned to mush after an afternoon of very confusing phone conversations with BT and Sky!!)

eira

Sky have told me that as from the end of the month they are taking 'everything' over from BT-broadband/landline and tv.

I am similarly confused re phone providers-want to move from TalkTalk (this is another landline) but Primus have told me that they want £69 for an engineer to install a new landline and number !

Steveseven

BindyB, ask o2 about having your phone with them as well as your BB it might be cheeper for you.
If you have to speak to BT ask for customer services team, when you get through, not the normal team staff.


eira, Im not sure why you need a "new landline and number" if you have a land line and number these can be transfered to your new service provider. Sky seam to have a good deal on at the moment if your with them.

tip. If your calling BT log the time of the call, its all recorded at there end so they will know who you got threw too.

BindyB

We had originally hoped to have both the phone and broadband with 02, but 02 told us that they wouldn't take over from a Sky phone line, only from a BT one. So the revised plan is to have phone with BT and then we can set up the BB with 02. It is about £4 a month more expensive but couldn't see another way around it, or any cheaper options elsewhere. We then plan to switch the phone to 02 once the 12 month contract is up with BT (assuming that 02 still have a better deal).

I have spoken with various people at BT, including customer services - they all seem as unhelpful as each other, the only thing that varies is the level of English they speak!

sanfly

BindyB wrote: »

I'm so confused, how do I know who is currently providing my line?

kwikbreaks wrote: »

Who are you paying your line rental to? If it is TalkTalk then they don't need your permission to move the line over to their equipment and I suspect that they've either done that or there is a BT order in place to do so.

If you call the BT line check number 17070 and it gives you your phone number then at least it hasn't been swapped over yet.

The above taken from the internet thread may help......it looks like if you get the number read back to you then it is a BT line

eira

Thanks Steveseven-I couldn't see why I needed a new line and number either-but I was assured that was what the £69 was for. Am I now stuck with TalkTalk ? If I go back to BT I'll be tied in to their terrible service for a year

Mark_In_Hampshire

eira wrote: »

Sky have told me that as from the end of the month they are taking 'everything' over from BT-broadband/landline and tv.

I am similarly confused re phone providers-want to move from TalkTalk (this is another landline) but Primus have told me that they want £69 for an engineer to install a new landline and number !

Guessing that you are on a Talk Talk LLU service.

The charge is not for a new physical line, although Primus might (misleadingly) refer to it as a new line provision.

The charge is to connect the other end of your phone line to their (presume BT based) equipment to supply the service.

Someone at the exchange has to unplug it from one piece of kit and plug it into another, and that's why/where the charge is incurred.

BindyB

Well, my husband spent another 2 and a half hours on the phone to BT last night. He thought he was getting somewhere when he spoke to someone in the technical team who said that there had been a technical error at BT's end and that it should be fairly straight forward to rectify, she then put him through to another department to fix the error only for them to disagree with the technical team and we were back to square 1!! Argh!

We have personally come to the conclusion that BT are useless - hubby couldn't even make an official complaint because they don't have a complaints department! What a joke!

So eventually we told them to stuff it, we rang Virgin and have ordered phone and broadband through them - the call took a mere 19 minutes, and the service will be fitted and up and running by Monday for the same monthly cost as the BT 'deal'.

Oh and incidentally, to answer my own original question - Virgin told hubby last night that once the phone is up and running, we can call them by dialling 150. Proving once again that BT were talking rubbish when they said that was their number - and also proving that our line is currently being provided by BT as that's who we get through to when we call it!

What I can't now understand, is their advert claiming that 'so and so number of people come back to BT every month'.... How??? Lol, they can't seem to work out how to do a simple line set up! Ridiculous :rotfl:

ceh209

BindyB wrote: »

What I can't now understand, is their advert claiming that 'so and so number of people come back to BT every month'.... How??? Lol, they can't seem to work out how to do a simple line set up! Ridiculous :rotfl:

Ah, but how many leave? They don't point that statistic out do they!

Mark_In_Hampshire

ceh209 wrote: »

Ah, but how many leave? They don't point that statistic out do they!

http://www.btplc.com/News/Articles/Showarticle.cfm?ArticleID=A7912CEE-58EC-464F-A1FA-61B0466ECD86

Steveseven

ceh209 wrote: »

Ah, but how many leave? They don't point that statistic out do they!

I went back to BT, had to , the !!!!!!s nicked my line and number!!!

didnt stay with them tho,