Royal mail keepsafe complaint

jenz

Anyone advise about what to do with RM about their keepsafe as just had mail delivered that they were holding for me and half of the post looks like it has been dropped in muddy water and very badly stained. Some of the contents such as magazines and other reading material have been damaged.

jimbms

jenz wrote: »

Anyone advise about what to do with RM about their keepsafe as just had mail delivered that they were holding for me and half of the post looks like it has been dropped in muddy water and very badly stained. Some of the contents such as magazines and other reading material have been damaged.

First do the obvious and contact them to claim

jenz

Thanks for reply - I have already contacted them but waiting for them to get back to me. Just wanted to know what my rights were with damaged mail and the payment I made to them for keeping my mail safe so are prepared when they do finally come back to me.

whamfanuk

ive had to complain both times ive used keepsafe and both times all they have offered me is my money back

custardy

jenz wrote: »

Thanks for reply - I have already contacted them but waiting for them to get back to me. Just wanted to know what my rights were with damaged mail and the payment I made to them for keeping my mail safe so are prepared when they do finally come back to me.

you have 2 seperate issues
keepsafe mail is held in the delivery office,so unless they had a flood
it has nothing to do with your keepsafe
perhaps the postie dropped the bundle of mail on delivery,and it hit a puddle
these things do happen you know