Who do I call, what do I do!??!

emsywoo123

In a Nutshell........(please move if on wrong board)

Had an Egg card that I was paying back, slowly, too slowly for their liking, and 2 weeks ago started getting calls 2/3 times a day from a company that had bought my egg card debt.

I told them I was expecting some money in about a month, and would call to make arrangements for payments. This put them off for all of about4 hours, then they started calling again.

I reiterated my point, they seemed to accept it, not heard from them for about 10 days.

Just tried to call them, to make final settlement offer, as this money has come in, and apparently "this service is no longer available"

So is the debt back with Egg?

Cannot remember for the life of me the name of this co, something like "capital credit" ?!?!?

Many thanks

lisyloo

When you say "this service is no longer available" do you mean you are getting a recorded message or that they won't any longer accept an offer?

If you are getting a recorded message it might mean they have gone out of business.
So you might have to wait for administrators/receivers to come into play.

emsywoo123

lisyloo wrote: »

When you say "this service is no longer available" do you mean you are getting a recorded message or that they won't any longer accept an offer?

If you are getting a recorded message it might mean they have gone out of business.
So you might have to wait for administrators/receivers to come into play.

Recorded message. I had 2 numbers for them, both saying the same thing........

emsywoo123

Additionally, when I log into Egg (or try to) I get this:

We can't find your details.

We're sorry but the information you've given us doesn't match any customer in our records. For security reasons we can't tell you exactly which information you might have entered incorrectly, but here are some common reasons we might not be able to recognise you.

and I absolutely know I am entering the right details!! :eek:

PNPSUKNET

do you have a letter from them? it may be a voip to get a caller id shown

emsywoo123

PNPSUKNET wrote: »

do you have a letter from them? it may be a voip to get a caller id shown

No, they never wrote to me
they have only been chasing for approx 4 weeks..........

emsywoo123

Any ideas at all? *shruggy shoulders*

Fruit_and_Nut_Case

emsywoo123 wrote: »

Additionally, when I log into Egg (or try to) I get this:

We can't find your details.

We're sorry but the information you've given us doesn't match any customer in our records. For security reasons we can't tell you exactly which information you might have entered incorrectly, but here are some common reasons we might not be able to recognise you.

and I absolutely know I am entering the right details!! :eek:

Can you phone EGG? After you go through the telephone security procedures they may be able to un-freeze your internet access.

emsywoo123

Fruit_and_Nut_Case wrote: »

Can you phone EGG? After you go through the telephone security procedures they may be able to un-freeze your internet access.

i thought of this later last night, but then I think a part of me was hoping the debt has just disappeared
I will try later, seems such a shame to draw attention to it :rotfl::rotfl::rotfl:

Orville

emsywoo123 wrote: »

i thought of this later last night, but then I think a part of me was hoping the debt has just disappeared
I will try later, seems such a shame to draw attention to it :rotfl::rotfl::rotfl:

I would do the same, keep quiet till you hear something.

emsywoo123

Orville wrote: »

I would do the same, keep quiet till you hear something.

But I assume one day it will catch up with me and bite me on the bum...........so should I not just face it *shruggy*
What are the chances they are just going to write £1200 off