not received tax credits for 7 weeks

meplus3

sorry this might be a long one so please bear with me.

i split from my partner in jan this year and informed hmrc they continued my payments until march then stopped them whilst they adjusted tha award to a single claim, they then sent ma an award notice to sign and return by 14th april which i did. then on the 30th april i checked my bank only to find that the tax credits havent been paid in, i rang hmrc and they said thay had received my signed declaration but the computer hadn't picked up on it, they put a note on the system sayng the declaration had been received and my claim had stopped incorrectly and she said it would be sorted in the next couple of weeks.

7 weeks later and umpteen phone calls later and i am still not receiving any tax credits, they say they are waiting for head office to restart the payments, but i have been told the same thing for the past 7 weeks!!! i currenlty have no money at all and am a single mum to 3 kids, i only work 16 hours per week so i dont bring home a huge wage.

is there anything i can do to speed up this process????

thanks

Newly_retired

Use their complaints procedure to make a written complaint. Write to your MP. Contact Citizens' Advice for help if you are struggling eg to get a loan from the Social Fund.

MummyOfTwo

go to your MP - it will be sorted quick sharp.

AnxiousMum

I don't understand why when notified in January, they didn't stop your couple's claim then and start up your single claim? I thought they made the changes as and when notified. As it's gone on longer than that, you've obviously had to have this change occur during their busy renewal time.

meplus3

thanks, i have emailed my mp, hopefully she will give them a kick up the a**

anxiousmum, i was wondering why it took them so long too but on the letter they sent it said the joint claim ended in jan and they have overpaid me by £2300 and when i got my single claim through they did backdate it to jan but only gave me £1600 but this was to cover jan to april and my payments were £280 per week (they only actually paid 3 before they stopped) so i dont understand how i owe them so much and they paid me £1600 surely the figures should have been about the same???. it then took them 4 weeks to start my single award so i was without money again but expecting it to be a lot quicker this time especially as they have admitted there was no reason for my claim to have ended.