Help me pooter problem

Took_Me_Away

Hi my folks are having a probelm with "windows office 2000 professional"

it keeps coming up with this quite often and is annoying as hell.



They dont have the CD's anymore:cool: so was wondering if someone could help me sort it.

albertross_2

you could try this:

http://support.microsoft.com/?kbid=326585

sp3..

but I suspect you might need the disks to resolve it.

Took_Me_Away

No use im afraid.... need the CD

Its driving me nuts lol

albertross_2

an alternative maybe?

http://www.openoffice.org/

Took_Me_Away

Lol dont need an alternative lol.... need a soloution. But thanks for the help so far

albertross_2

has it been happening a while? When you say quite often, what do you mean, any pattern, does that application work after a cancel?

Do they run windowsupdate?

Do you have an IT dept at work?

Took_Me_Away

Its ok now.... managed to make a copy of the scratched CD and re-install it problem gone now... I visit my folks about every 3 months or so and i always have a good clean up for them lol. Update Windows, Mcafee use Ad aware etc lol. I should charge lol

Took_Me_Away

errr.... thought i had solved the issue. HELP again please lol

f1charlie

This usually comes up when a feature being selected in an Office application has not been selected to be installed at the original installation e.g. clip-art.

What action is it which causes this to appear?

Charlie

Zahc

I vaguely remember this to be a Microsoft Installer issue. Hopefully it will jog someones memory.

Little_John

The only was to solve it is to provide the disk it is asking for, it is asking for the disk with SP1 built in and it wont take any other disk. I have both versions of the office 2000 disk as alot of my customers have both versions depending on whan they bought the pc. If you have another disk that works uninstall office and reinstall from the disk you have there is no way round it im afraid. the uninstall wont ask for the disk.

Service pack upgrades require the disk, adding of additional features also ask for the disk. I always do a compleate install with office so the only time it will ask for the disk is if a service pack update is installed whihc the customer is unlikley to ever do.