paid with debit am i covered?

louise4dave

Hi, my partner brought some work shoes from uksafetyfootwear.co.uk at the start of last week, we paid with a debit card, and the verified by visa page came up. (I also did a google search to make sure no dodgy reviews but found nothing so thought all was kosher).

By friday afternoon still no parcel so i emailed them but noticed it said onl manned weekdays. This morning getting more worried tried the number but permentantly engaged. Done some digging found out they are part of igtc ltd company which own several safetywear online shops all which come up in top 5 web searchs, the company i brought from being the top one. Anyway i googled a couple of times to find company info, not on main site but managed to track it down from a old catched site, webcheck at companies house last report was Sept 09 saying struck off and disolved.

So now really annoyed that i didnt do this beforehand, im not silly on the net and do search etc beforehand so am really annoyed at myself.

To top it off we paid with debit not credit card, what rights do we have, will verified by visa page make a difference? Also am annoyed that all the pages are still up nearly a year on all taking money, (through paypal as well) all verified by visa, all not marked as a bad company from websearches, can i do anything about this to get it changed?

thanks in advance

louise4dave

update - just as i was posting this i received this email!!!!

Thank you for your recent Email.

We apologise for the delay in delivering your order to you & for not communicating sooner.

Due to circumstances beyond our control the manufacturer has ran out of stock of the products you have chosen and due to exceptional high demand for this product line our stocks have been depleted.

New stocks of your chosen product are due to arrive with us on approx 29th June. As soon as they arrive we will of ship them straight away to your chosen shipping address on a 24hr Courier service for delivery the folliwing working day.

There are alternative products available on our website if you wish to change your order to an alternative product. If you need any help or advice choosing an alternative product you can contact a member of our customer service team by email sales@uksafetyfootwear.com or by telephone on 0845 2020 235 who will be able to assist you.

If the amended delivery date is acceptable you do not need to contact us. We will leave your items on back order and despatch them in due course.

Please note we do endeavour to give accurate delivery dates, these delivery dates are provided to us directly from the manufacturer and are sometimes liable to change due to cirmcumstances that may be beyond our control.

We thank you for choosing our company to purchase from & apologise for the inconvenience.

Best Regards
Sales Support Team


The number again doesnt work as i phoned to ask for a refund and ask why they were still trading if a dissolved company!!!! This has now actually made me angry as there was a hope in me that thought its a company fell onto hard times was disolved but never took sites down etc, but this email proves it is just a malicious lie and that they are fobbing me off while taking my money with no intention of sending me a product.

Surely they are breaking the law if they are trading while dissolved?

stebiz

The company itself my be 'dissolved' but an individual can keep on trading under the same name.

stebiz

And the domain is owned by a private individual (in the public domain)

egistrant:

Ray Richardson
18 Brackenwood

Peterborough
PE32 6YP
UK

Domain name: uksafetyfootwear.com

Created on: 2006-03-07
Expires on: 2012-03-07

Administrative contact:
Technical Support
3rd Floor Prospero House, 241 Borough High St.

London
SE1 1GB
UK
+44.440870458945
+44.440870458945


Technical contact:
Technical Support
3rd Floor Prospero House, 241 Borough High St.
241 Borough High St.
London
SE1 1GB
UK
+44.440870458945
+44.440870458945


Domain name servers:

NS1.VISN.CO.UK 193.254.210.143
NS0.VISN.CO.UK 193.254.210.223

louise4dave

Peterborough is quite local to me, but nowhere near the address is states on website, this must be a scam right, anyone know if barclays/ visa will give me my money back?

louise4dave

stebiz wrote: »

The company itself my be 'dissolved' but an individual can keep on trading under the same name.

Yes but they are still actively advertising on their website that they are a limited company that they are a limited company

stebiz

http://news.bbc.co.uk/1/hi/programmes/working_lunch/7347146.stm

louise4dave

just noticed payment was processed by sagepay is there any use of contacting them?

louise4dave

hubby just called barclays and they are saying that we have to wait 30 days as the company has not been liquadised but dissolved?! Is this correct, we apparently then haveto do some forms provide evidence but they said they cannot guarentee it will be honoured!

spike7451

My understanding of it is you're not covered for purchases by debit cards,only credit cards,so it's unlikely you'll get any money back (Martin was on Watchdog the other week explaining this)
The Verified by Visa thing is just a security check to ensure that you.as the customer, are legit & not going to rip off the merchant.
http://www2.visaeurope.com/merchant/handlingvisapayments/cardnotpresent/verifiedbyvisa.jsp

louise4dave

im confused someone posted something earlier about chargeback, can someone explain this is lay man terms of what i have experienced?