Ebay account restricted, paypal account limited?

Legacy_user

I 've been using paypal and eBay for years with any issue, bought a phone tonight and 30 mins later I get an email saying this

As part of our security measures, we regularly screen activity in the
PayPal system. During a recent screening, we noticed an issue regarding
your account.

Our system found unusual activity associated with your PayPal and eBay
accounts that present a potential high risk

Reference Number: PP-000-984-120-144

We've limited access to your account temporarily .We'll review the
limitation once you respond with the information we've requested.

To respond and remove the limitation, go to the Resolution Centre. If you'd
like clarification on the limitation, please let us know by going to the
Help Centre and clicking Contact Us.

Thank you for helping to resolve this problem.
We've temporarily limited access to your account. We'll review the
limitation once you respond with the information we've requested.

To respond and remove the limitation, go to the Resolution Centre. If you'd
like clarification on the limitation, please let us know by going to the
Help Centre and clicking Contact Us.

Thank you for helping to resolve this problem.

Yours sincerely,

PayPal Account Review Department


Please do not reply to this email. This mailbox is not monitored and you
will not receive a response. For assistance, log in to your PayPal account
and click the Help link in the top right corner of any PayPal page.

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PPID PP522

and a list of things as long as your arm to lift the limitation which I can't provide, which include invoices, credit card statements, photo ID to name a few which I dont have, paypal have held my £300 until I verify all the info, has this ever happened to you or what can I do appart from small claims court. And I logged into ebay to find a page saying my account has been restricted.

theonlywayisup

nirelandguy wrote: »

and a list of things as long as your arm to lift the limitation which I can't provide, which include invoices, credit card statements, photo ID to name a few which I dont have, paypal have held my £300 until I verify all the info, has this ever happened to you or what can I do appart from small claims court. And I logged into ebay to find a page saying my account has been restricted.

It is not how long you have had your account, but how frequently you use it and for what purpose. Buying a £300 phone would flag us security issues just about anywhere, unless you buy this amount regularly.

You have no option but to do as Paypal suggest, and quickly. Take too long and the hoops get smaller, higher and more frequent.

If you fail to do as they say, they will probably hold your money for 180 days as per the T&C.

cyberbob

I'm a little confused in your title you say your ebay account is restricted? Is it as they ate not linked so wondering why the ebay one is.

If you cant provide PP with everything they need you need to phone them and clarify the situation as if your not a business and you dont have certain invoices you may not have to provide them.

emweaver

ebay restrict your account too now whilst paypal investigate you