Internet Explorer not opening just creating a shortcut

,hills

I don't know what I've just done but when I click on the Internet Explorer Icon it dosn't open but just creates another shortcut.

I have by chance Firefox installed and have managed to get to the Internet (and here) using it.

I've also tried to get into my Windows Live email and I can see there are emails but can not read them and getting 'error box' saying The application or DLL C:\WINDOWS\system32\mshtml.dll is not a valid Windows image. Please check this against you installation diskette.

I can not create an email either now.

Many thanks

25rts

Hi

have you tried system restore?

,hills

I was thinking about uninstalling Internet Explorer and Windows Live and then reinstalling them.

I havn't got the discs, can you download them ?

Thanks

kwikbreaks

You can't uninstall IE on any recent version of Windows.

You don't need any disks to do a system restore although it did need to be turned on (it is by default I think) If you open windows help there should be an option to use Windows restore on the initial page if not search help for it.

You can't download Windows install disks from any legitimate source but there may be some disks that reset your machine to the original shipped status on the manufacturers website.

,hills

I've tried to go to System Restore but I am getting the same error message
'The application or DLL C:\WINDOWS\system32\mshtml.dll is not a valid Windows image. Please check this against you installation diskette'.

All I am get is a blank System Restore screen.

fiddiwebb

What OS are you using?

Have you run virus/malware scans, if so what with and did you find any problems?

Have you installed any new hardware, ram, graphics card etc. before the problem occured?

The_Grandmaster

Think fiddiwebb has a point there with virus/malware. It should be ruled out: (Instructions by alienRIK):

Download MALWAREBYTES (Make sure you click 'DOWNLOAD LATEST VERSION')
http://www.filehippo.com/download_ma..._anti_malware/
Open malwarebytes and goto UPDATE and click 'check for updates'. After its updated goto SCANNER and click PERFORM FULL SCAN then click SCAN
Remove everything thats found (needs to be ticked)
Post the COMPLETE log here AFTER youve deleted everything it finds


reboot

Download HIJACK THIS (Make sure you click 'DOWNLOAD THIS VERSION')
http://www.filehippo.com/download_hijackthis/2894/
Click MAIN MENU then DO A SYSTEM SCAN AND SAVE A LOGFILE(Takes seconds) then post the log so we can see whats running
(do NOT do anything else with Hijack but scan and post the FULL log)

,hills

I'm using Windows XP

The only thing I have installed recently was Vodaphoe software for Dongle. Everything (Internet Explorer/Mail) was working fine then all of a sudden I have got the above problems.

,hills

Already have malwarebytes on pc and ran it this morning. No errors found but I will run it again and post log.

Also have Superantispyware which found the normal 50 adware which I removed. This took ages as the same error message as in post 1 kept coming up every 30 seconds while running.

I also have AVG which runs everyday and has no faults found.

Re hijackthis, I downloaded as suggested but it is not showing as an icon or under programs. I tried to search for it but that's another program which dosn't seem to work.

,hills

Malwarebytes found no threats

Log file

Malwarebytes' Anti-Malware 1.46
https://www.malwarebytes.org

Database version: 4197

Windows 5.1.2600 Service Pack 3
Internet Explorer 7.0.5730.13

14/06/2010 14:50:39
mbam-log-2010-06-14 (14-50-39).txt

Scan type: Full scan (C:\|)
Objects scanned: 253486
Time elapsed: 37 minute(s), 49 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

maninthestreet

Have you checked Control Panel -> Administrative tools -> Event Viewer -> Application ???