Item not recieved....what can I do next?

fluffy123

Hi all, hope you are well.

I recently purchased a fancy dress costume on ebay for this weekend but the item has not yet arrived, therefore I missed out. However, it was apparently sent on Monday by 1st class standard delivery so I would have thought it'd have arrived by now.

If the item turns up in the next few days, then fair enough, I will accept it and just relist it to claim some of the money back, but what if the item never turns up? Have I lost out in both ways? I'm a bit confused to how it works as a buyer.

Thanks in advance

hermum

It's up to the seller to ensure an item gets to you, regardless of what they may have on the listing or what they tell you. Contact them & let them know that it still hasn't arrived, they may ask you to wait a couple of more days, they should refund you price & p&p costs & then they should claim from RM.
If they try to fob you off, open an Item not received claim.
It may be worth checking your sorting office as cards aren't always left.

epm-84

hermum wrote: »

they should refund you price & p&p costs & then they should claim from RM.

Unless it was sent by special delivery or officially declared lost i.e. if it has not arrived within 15 working days after posting (28th June in this case) Royal Mail will not refund the item. PayPal will automatically close any disputes if this time frame has not elapsed.

Royal Mail claim that First Class usually arrives next working day, Second Class usually within 3 working days and Standard Parcels usually within 5 working days. However, none of these are guaranteed and if you need it for a certain date they recommend using special delivery that's guaranteed or your postage costs back, although prices start at around £5.

eBay do say it's not the sellers responsbility for postage delays if they posted it within the timeframe they specified when listing the item.

emerald_starcat

If the item never turns up you will get a full refund. Contact the seller explaining you haven't received and would like a full refund. Like hermum says, open a INR dispute within ebay or paypal and you will get a full refund.

soolin

epm-84 wrote: »

Unless it was sent by special delivery or officially declared lost i.e. if it has not arrived within 15 working days after posting (28th June in this case) Royal Mail will not refund the item. PayPal will automatically close any disputes if this time frame has not elapsed.

QUOTE]

Where on earth did you drag that idea up from? The RM time frame has absolutely nothing at all to do with paypal, that contract is between the seller and RM.

A buyer can open an item not receievd claim on day 7 after payment via paypal, it usually then closes 10 days later, which is before the 15 working days that RM inists the seller waits before a claim is even started.

Paypal will only close a dispute in the sellers favour if seller can prove using online tracking that item has been delivered to the paypal address.

epm-84

soolin wrote: »

Where on earth did you drag that idea up from? The RM time frame has absolutely nothing at all to do with paypal, that contract is between the seller and RM.

The poster in this thread: https://forums.moneysavingexpert.com/discussion/2401985
said that they opened a claim and it was closed by PayPal as it was opened too soon to be classed as 'lost post.'

The below is what eBay states on their website:

The estimated delivery time - opens in a new window or tab is based on the seller's dispatch time, the postal service selected, and when the seller receives cleared payment - opens in a new window or tab. Sellers are not responsible for postal service transit times. Transit times may vary, particularly during peak periods.

soolin

epm-84 wrote: »

The poster in this thread: https://forums.moneysavingexpert.com/discussion/2401985
said that they opened a claim and it was closed by PayPal as it was opened too soon to be classed as 'lost post.'.

It does not state that anywhere on that thread. The OP says
' Paypal closed my claim as I have ebay claim!', and that is correct, you cannot have both open.

epm-84 wrote: »

The below is what eBay states on their website:

The estimated delivery time - opens in a new window or tab is based on the seller's dispatch time, the postal service selected, and when the seller receives cleared payment - opens in a new window or tab. Sellers are not responsible for postal service transit times. Transit times may vary, particularly during peak periods.

Yes, but what has that got to do with a paypal claim for item not recieved claim on paypal?

Midnighter

soolin wrote: »

A buyer can open an item not receievd claim on day 7 after payment via paypal, it usually then closes 10 days later, which is before the 15 working days that RM inists the seller waits before a claim is even started.

Thanks for that. I purchased an item on eBay a couple of weeks ago (paid 3rd June with a delivery estimate of 9th June). I've contacted the seller with no reply so have no idea whether the item was actually shipped or not and was wondering how long to wait before informing eBay..

soolin

Midnighter wrote: »

soolin wrote: »

Thanks for that. I purchased an item on eBay a couple of weeks ago (paid 3rd June with a delivery estimate of 9th June). I've contacted the seller with no reply so have no idea whether the item was actually shipped or not and was wondering how long to wait before informing eBay..

I think you have been more than patient, as the seller has not responded to you I would now open a full paypal chargeback and sit out the 10 days wait. Although you do have the option on an ebay claim, a paypal one can be easier as you can see what is happening in the dispute centre.

Midnighter

That answers my other question. Whether it's better to claim through eBay or PayPal. Cheers.

Midnighter

I've reported the matter. Now I just have to wait patiently.