direct debit being set up without permission

mr_mcgovern

hi i have posted a similar question only earlier on today, but by the answers i am getting i think i need to explain my situation better.
i have realised that the company talk talk/aol have some how managed to set up a direct debit on my bank account.when i first noticed i cancelled the direct debit online. i then checked again yesterday to notice the direct debit have been setup again and that money have been taken out of my account.
the company have my bank account details from a broadband service i used to have with them which has now been cancelled over 3 years now.
on contacting talk talk/aol i was informed it was a mistake on their behalf and the money would be refunded in 10 days time.
i stated that i would accept nothing less than my own money back but wanted an explanation who and why the direct debit was setup and also without my knowledge or permission. the lady was unable to explain why
my bank has now blocked this company from trying to setup any diect debits again
i wish to know where i stand legally on the grounds of complaining
many thanks

samjef11_2

mr_mcgovern wrote: »

hi i have posted a similar question only earlier on today, but by the answers i am getting i think i need to explain my situation better.
i have realised that the company talk talk/aol have some how managed to set up a direct debit on my bank account.when i first noticed i cancelled the direct debit online. i then checked again yesterday to notice the direct debit have been setup again and that money have been taken out of my account.
the company have my bank account details from a broadband service i used to have with them which has now been cancelled over 3 years now.
on contacting talk talk/aol i was informed it was a mistake on their behalf and the money would be refunded in 10 days time.
i stated that i would accept nothing less than my own money back but wanted an explanation who and why the direct debit was setup and also without my knowledge or permission. the lady was unable to explain why
my bank has now blocked this company from trying to setup any diect debits again
i wish to know where i stand legally on the grounds of complaining
many thanks

No no if was just that one person he always call people trolls etc you did not really need to make another post.

Olipro

in terms of allowing the Direct Debit, your bank isn't to blame, it's talktalk, if you wish to complain then they are the ones to complain to.

However, I doubt they'll give a toss, so, a better idea is to write them a letter stating that under the Data Protection Act you are demanding they destroy all data they hold that pertains to your person - name, address, personal info, financial info, the works, of course, be sure to identify who you are in the letter and state that you expect a written reply to your address within 3 working weeks.

keep a copy of the letter and send the one to them by registered post.

If you then subsequently get DD'd by them again, you can take it to the DPC and claim compensation for a breach of the DPA

samjef11_2

Olipro wrote: »

i

If you then subsequently get DD'd by them again, you can take it to the DPC and claim compensation for a breach of the DPA

May i ask what is the DPC?

Thanks

Olipro

the Data Protection Commissioner, now the Information Commissioner - http://www.ico.gov.uk/

TalkTalk

Hi Mr Mcgovern,

Can you advise if the service you had previously wa with TalkTalk or if this was with AOL?

If this was with TalkTalk we can investigate into this for you.


As we can only provide limited support via MSE I would ask that you register on the TalkTalk Members Forum (http://www.talktalkmembers.com/forums) where we can provide full account support and investigate further into this issue for you.

Regards