ASDA Dilemma for friend

sazzybum

Hi all,

This is for my friend who is having a problem with ASDA.

She did her online shopping yesterday, and it came to 106 pounds, when she went to the checkout-it said it was only 32 pounds. She checked, and it said she had 75 pounds worth of evouchers.

Being cynical, she rang and they said that she'd won a 'survey competition' she'd entered a couple of months ago, and had won 75 pounds worth of vouchers. She asked if they were sure, the lady said 'yes, well done' etc etc.

It was due to be delivered today between 10 and 12, but got a phone call at 10 am to say there's been a mistake and evidently there had been a glitch in the system, and lots of people had mistakenly got these vouchers when they shopped this weekend.

She got a bit irate about it since she had called them to make sure it was correct-and doesn't now have the amount it originally was (please no lectures about how she should have kept it in the bank). As she was on the phone, the driver appeared, started unloading and got a call from his store to tell him to take it back. He then reloaded and drove away leaving her without shopping this week.

Is there any comeback on this at all?? And di it happen to anyone else??

Thanks for reading.

gordikin

What do you mean is there any comeback on this at all?

Esqui

Comeback? She can reorder and they'll 'comeback' with the shopping!

No real worth in pursuing anything else

sazzybum

gordikin wrote: »

What do you mean is there any comeback on this at all?

Esqui wrote: »

Comeback? She can reorder and they'll 'comeback' with the shopping!

No real worth in pursuing anything else

Gordi- what I meant was, should she have stood her ground and demanded the shopping at the price they quoted (and was assured of on the phone)?

Esqui, I guessed as much-but just wanted to check with you good folks

Evidently there was a hacker got onto the site and it happened to quite a few folk who ordered over the weekend. That's why I checked here, because usually this forum is first with the news.;)

Freddie_Snowbits

Errors and Omissions Excepted!

Laz123

I would write to head office and explain. They should have honoured the contract because they made a mistake... twice. That is no way to treat customers.

sazzybum

Laz123 wrote: »

I would write to head office and explain. They should have honoured the contract because they made a mistake... twice. That is no way to treat customers.

Thanks Laz. I didn't know what to tell her to be honest. Update is.. they've taken the 32 pounds out of her account for the original amount, and say it won't be back in her account for up to 10 days!! I know this is ASDA policy (happened to me before) but to me it's just been one big screw up from start to finish, as she now has no shopping, and no money.

mrcow

And yes, it has happened to at least one other person on here - have a search. I think they posted about it yesterday.


Hereyago;

https://forums.moneysavingexpert.com/discussion/1113243

sazzybum

KittyPryde wrote: »

Thought you might like to see this

http://www.dailymail.co.uk/news/article-1286473/Asda-cuts-75-shopping-website-blunder--wont-honour-price-cut.html

mrcow wrote: »

And yes, it has happened to at least one other person on here - have a search. I think they posted about it yesterday.


Hereyago;

https://forums.moneysavingexpert.com/discussion/1113243

Thank you both..You've both been extremely helpful! Great that you both took the time out to get those links for me to show her. I guess the big boys win again....:o

sarahg1969

sazzybum wrote: »

Thank you both..You've both been extremely helpful! Great that you both took the time out to get those links for me to show her. I guess the big boys win again....:o

They don't win, as such.Asda made a mistake. Your friend has not lost anything. She just hasn't gained the £75 that she thought she had.

mrcow

sazzybum wrote: »

Thank you both..You've both been extremely helpful! Great that you both took the time out to get those links for me to show her. I guess the big boys win again....:o

According to the Daily Mail link, she should be getting a discount code and free delivery from them as a gesture of goodwill by way of apology.

She's better off than some though, who took delivery and then were told that the code wasn't being honoured. Not sure what's happening with those people as yet, but I would think that the sale of goods act would cover them for the discount as the goods were received and payment taken.