Promised refund but still not received - Pls help!

sprouter

Hi.

I find myself in a bit of a predicament and would really appreciate any advice anyone can offer. I'ver probably included a bit too much detail here but didn't want to omit anything.

• On 24/02/10, I made an online order (I can mention shop name if need be - UK based wiith bricks and mortar also) for a couple of items which were stated as being in stock. I paid £76 by Mastercard Credit Card (although the payment confirmation I received was from "Nochex"). I received an email "Payment Confirmed - We're Now Processing Your Order".

• Later on that same day, I received another email stating, "Thank you for placing your order through our website. Upon dispatching your order we've noticed our system has miscalculated quantities of various products. Unfortunately, your order is not available for immediate dispatch. In this situation we would normally cancel, however a new stock delivery will be arriving between Monday 8th March - Friday 12th March. Your order already has a clearance price, however I can offer a further 15% discount and refund the postage cost If your willing to wait for the stock delivery. Please let me know by reply if you wish to cancel this order or wait for the stock delivery and receive the above discount. I'm very sorry for any inconvenience caused." I replied saying that would be OK.

• On 14/03/10, I received another email stating, "Your order was due for dispatch yesterday, however we've still not received the stock delivery. Our supplier has now confirmed an extended delivery date at the last minute and unfortunately your order may not be dispatched for another 6 working days. If you wish to continue, I can increase the discount vastly and there wouldn't be any further delays, however if you choose to cancel we'll refund the transaction. Please let me know." Again, I said that would be OK and I could wait another 6 days.

• On 14/04/10, I had still not heard anything so sent an email asking what had happened to my order. I was then told "I'm just waiting to hear back from our supplier and I will then update you with an exact delivery date. I assume this will be after 5 pm, however you'll certainly know today." At this point, I decided it best to cancel the order. They then replied to say, "Thank you for confirming your cancellation which I have now processed. I do apologize that your order could not be delivered as originally promised." I also received a separate cancellation email stating, "You order has been cancelled and refunded. Please allow 3-5 days for clearance back to your card".

• At this stage, I checked the website again and the items were still showing as in stock(!) so although I probably shouldn't have, I sent an email to the shop a rather angry email ("I understand under the Sale of Goods Act that by taking my money, contract between us was formed. I am also aware that you may be acting unlawfully if you purposely advertising goods that you don’t have stock of. And finally, having taken some advice, I believe I am entitled to ask you for the difference if I buy the items elsewhere at a higher price (loss of bargain law). I’ll let you know the cost in due course (I’d really like to avoid putting a claim through moneyclaim.gov.uk but will do if forced to and obviously the cost of this will be passed to you also". Oh well, I was angry with the fact with them and not least because could still be suckering other people! I'm also not sure how correct I am with this!?
  

I've been a bit busy with work and home recently and only earlier this week did I remember to check that the £76 has been passed back to me - surprise surprise, it hasn't! I sent them another email to chase it up on Monday (I'd rather not use the phone) and no response.

Any help to enable me getting my £76 back would be very much appreciated.

Cheers

sprucket

wealdroam

Was it AmmoClothing?

If so, see this thread.

gnaril

Contact your mastercard provider.

Advise them you have paid for goods and not recieved. It has passed the expected delivery date.

They will send a form out to you to complete and send all your documentation/emails.

Send it to them- they will chargeback the transaction to the Merchants bank and refund your account.

Easy as that.

All the best

sprouter

wealdroam wrote: »

Was it AmmoClothing?

Yes it was! Thanks for that - I didn't think of doing a search for them on here.

gnaril wrote: »

Contact your mastercard provider.

Thanks but doesn't the payment need to exceed £100 for them to get involved?

I'll prob try contacting Nochex first then if nothing back within say 7 days, send recorded letter to Ammo. I'm just concious that my original purchase was a few months ago.

derrick

sprouter wrote: »

Thanks but doesn't the payment need to exceed £100 for them to get involved

You are mixing up with Section 75.
Chargeback is available for goods under £100. on credit or debit card;-

"Chargeback is a process that allows you to reverse a transaction if you are unhappy with the item received or if your credit or Visa debit card has been used fraudulently."

sprouter wrote: »

I'm just concious that my original purchase was a few months ago.

From the above link;-

"There is also a 120-day time limit on claims."

So you have 12 days to get your claim in under Chargeback.



.

sprouter

derrick wrote: »

So you have 12 days to get your claim in under Chargeback.

Brilliant. Thanks again.