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Do HSBC Have Personal Account Managers?

I need to speak to someone at my local branch of HSBC but I have been told they don't have personal account managers. Is this true?

Comments

  • Lokolo
    Lokolo Posts: 20,861 Forumite
    Part of the Furniture 10,000 Posts
    Not unless you are a premier customer.
  • MoneySavingUser
    MoneySavingUser Posts: 1,667 Forumite
    why do you need it to be a personal account manager?
  • loveandlight
    loveandlight Posts: 1,200 Forumite
    Part of the Furniture 500 Posts Combo Breaker
    Because its my personal account I have an issue with. The FSA are now taking up the complaint on my behalf though.
  • gt94sss2
    gt94sss2 Posts: 6,409 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    Because its my personal account I have an issue with.

    You should be able to talk to any of the HSBC staff in a branch though your account won't have one dedicated person responsible for it..

    Regards
    Sunil
  • Biggles
    Biggles Posts: 8,209 Forumite
    1,000 Posts Combo Breaker
    So, rather than an account manager who is 'personal' to you, you are actually looking for someone that manages your 'personal account'?

    That's anyone at your local branch, then.
  • loveandlight
    loveandlight Posts: 1,200 Forumite
    Part of the Furniture 500 Posts Combo Breaker
    I think you'll find guys Lokolo has already answered my question.
  • chazzee
    chazzee Posts: 71 Forumite
    Surely you're not raising the issue that you haven't got a dedicated manager with the FSA?
    Reformed Saver!
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