What should i do with this email?

Emiliaandbentley

I had a buyer who has not recieved shoes from last week!
I have been in full contact and more than helpful
One minute they are happy and patient and the next i get this email


Your a scank! I no u avnt sent the boots out. U probly wanted more for um. . I want a full refund & extra as u skanked me of ur feedback. I'm gona get in contact with eBay and sure to make z complaint. You con artist. U wait

Im really not happy with the way you have wrote you wait?? What should i do

Hezzawithkids

That is deeply unpleasant. Report them to ebay for abuse if nothing else.

BikerKieron

Jill_ wrote: »

I agree with this!

I would do two things - ask the buyer to get a dictonary or enrol on a local english course. Then I'd report to Ebay for abuse, block them from bidders list.

Sunshine_required

I would def report them for abuse and block them from bidding on your future listings.

If you have not sent the item recorded/special then let them open a dispute where they will get a refund for only what they paid. Do NOT give them any extra!

Hezzawithkids

Sunshine_required wrote: »

I would def report them for abuse and block them from bidding on your future listings.

If you have not sent the item recorded/special then let them open a dispute where they will get a refund for only what they paid. Do NOT give them any extra!

Good idea - can you PM me their ebay ID so I can add them to my (ever growing) blocked bidders list?
Thanks

beautyqueen88

wow vicky pollard is on ebay, what a muppet

jaynemaria

:mad:thats disgusting.

I would personally

Block them from bidding on your account

report them for abuse

issue a refund and claim it back of RM if you have certificate of postage, only give them the amount they paid NOTHING more. (unless the item was sent tracked you will never know if they did receive the item or not)

If they leave negative feedback you can reply to it, but be polite and straight to the point.