Toshiba

jennybear

OH's mother spent £560 on a Toshiba Satellite ProA60 for his birthday in January 2005. Over the last 3 or 4 months the graphics have been playing up and the graphics driver (?) crashes causing the screen to flicker and go to an unworkable low low resolution. Initially the problem would occur every few weeks, so OH put it down to a 'blip' but its increased with alarming regularity to about every hour now. This is causing massive problems as he has his Master dissertation due in at the end of next month and needs the computer for work. When Toshiba were contacted they were massively unhelpful, said it was absolutely nothing to do with them as it was outside warranty (by 6months) and pointed him to one of their local repair agents - wanting it fixed badly, OH rang the agent who told him because it was outside warranty he would be charged £45 for an appointment before they even looked at it! GRRRRRRRRRRRR! Has he got any right to get a repair on this - its clearly faulty - system has been rebooted and all the drivers reinstalled on a couple of occasions by former housemate (total computer geek so he knows exactly how to do it) but the problem is still there. Any advice on how to handle Toshiba and their unhelpful customer 'service' greatly appreciated!

dazza001

This exact thing happened to me.

I have the same machine and all of a sudden whilst working, everything stops and then a message appears "Your ATI Graphics driver has stopped working correctly", and then the machine changes to a very low resolution.

It started happening more and more frequently, so I downloaded an updated driver from driverguide.com, installed it, that seemed to sort it out for a while, then it started happening again.

It seems to me that because the graphics memory is shared with the main memory of the machine then when you do more processor intensive work such as picture or sound & video work then the graphics driver suffers and can crash.

So what I have done is bought some more Ram, lowered my desktop to 1024 x 768 and 16M colours.
Also removed any desktop picture background and also I have changed Windows XP settings for performance instead of appearance.

This doesnt really solve the problem, but sort of masks over it.
I think the problem is in the design and so therefore can not be resolved.

But at least with those steps mentioned above your machine can be used.

Hope this helps you.