Internet Explorer Script Error

oldagetraveller

When opening Norton 2006 Security Centre a window opens showing the message - Internet Explorer Script Error. An error has occured in the script on this page. Then goes on to list vertically - line, char., error, code and URL.
Lastly Do you want to continue using scripts on this page? Yes/no
Any computer experts know what this means and if so how can I get rid of it or fix?
Only started today and i've not done anything knowingly with my pc.
Tried System restore to shutdown yesterday but message states cannot restore . Help.
Thanks in advance.

Little_John

within internet explorer
click tools
options or internet options
the advanced tab

in the list there is an option to disable script debugging intenret explorer put the tick in that box there is also a disable script debugging other again tick the box

oldagetraveller

Thanks for that, Little John. Unfortunately they were already "ticked", any other suggestions?

Chippy_Minton

Please post the complete error details.

What is your operating system and Internet Explorer version?

MercilessKiller

Download Mozilla Firefox Much better than IE

jordan_gibson

MercilessKiller wrote:

Download Mozilla Firefox Much better than IE

I'll second that!!!

Chippy_Minton

MercilessKiller wrote:

Download Mozilla Firefox Much better than IE

The error is occuring in a html page within NIS, not on an internet page so that won't fix the problem. Some Norton screens rely on IE.

oldagetraveller, see http://service1.symantec.com/SUPPORT/nip.nsf/docid/2001061413320736?Open&src=tranus_con_br

oldagetraveller

oldagetraveller wrote:

Internet Explorer Script Error. An error has occured in the script on this page.
Lastly Do you want to continue using scripts on this page? Yes/no

All the above plus, after "page" and before "Lastly"..
Line 335
Char 5
Error "IE5ResourceDoc.documentElement" is null or not an object.
Code 0
URL res://nisplres.dll/10036


IE6 I think. Windows XP Home SP2.

Would the fact that System Restore is not working have any relevance?

Downloaded Firefox yesterday - after problem showed up.

Thanks for Norton link.

MercilessKiller

Chippy, it would appear it is directly related to IE thus I do believe firefox would indeed fix the problem.

"Error "IE5ResourceDoc.documentElement" is null or not an object."

And even if it doesnt fix the problem, firefox is still better anyway

Chippy_Minton

MercilessKiller wrote:

Chippy, it would appear it is directly related to IE thus I do believe firefox would indeed fix the problem.

"Error "IE5ResourceDoc.documentElement" is null or not an object."

Yes, it is related to IE and that is precisely why Firefox won't fix the problem. It's because NIS uses the IE components embedded in Windows.

Oldagetraveller, see same error at http://www.theglobeandmail.com/servlet/story/RTGAM.20060518.gtss3may18/BNStory/Technology/Troubleshooter, which suggests it is to do with Java VM.

First make sure you aren't using Microsoft's Java VM (because it has been superseded by Sun's JVM) --> http://www.java.com/en/download/help/uninstall_msvm.xml

Then download the latest Sun JVM --> http://www.java.com/en/download/index.jsp

And reboot your computer.

oldagetraveller

Thanks for those links Chippy. There was no definite answer about the error message in the first link but it may just be worth uninstalling Microsoft VM (it is on my machine) and downloading Sun JVM as you suggest. Just got to work up the courage to start deleting stuff from my registry etc! I'm always a bit reluctant to go too far and end up with a pile of poo!
I also contacted Symantec and received a quick reply but the error they list is not exactly the same and linked to a Windows security patch and/or possibly Jscript.dll file.
Re the System Restore they suggest turning off Symantec Resource Protection prior to any restore then turn back on afterwards. That did work but why there has never been similar problem before I don't know.
Thanks to all who responded.