help - new interest suddenly being charged on overdraft

suzejf

I've had a look in some of the threads but can't see anything related to my query.

I've had a current account with Natwest for years, believe it was called current plus. I'm not sure how it came about, think it was the bank's initiative - but I've had an interest free overdraft facility at a limit of £1000 roughly for a few years. I've never really had to use it as I'm rarely overdrawn. However, I changed my account to a student/graduate one, still with Natwest (they persuaded me, not sure if there was much advantage in that) when I studied for a postgrad degree. Now a couple of years later, I'm getting computer generated letters, saying because I've 'graduated', my account is being changed to a current plus. However it seems as if I'm being treated as if I were a first time student/graduate being converted to a current plus, even though I was a current plus-er before. And apparently my OD limit will stay the same but I will now be charged interest.

Obviously I want to complain as effectively my account is being downgraded from what it was before. I assume I was given an interest free overdraft limit because I was a long standing customer and seldom overdrawn. What sympathy will the bank have if I complain about this and say I'm considering banking elsewhere?

Any advice please...