Virgin Holiday Contact Details

Basil_2

We have just had the holiday from Hell in St Lucia with Virgin. I complained in the resort and filled in a complaints form but i now intend to take it as high up as I can.

I would appreciate any contact details - I have the generic address for complaints but I really want a name of someone high up in the complaints division ie: the MD or the Head of Customer Service. I wish I could get Richard Branson's email address as I am sure the photos I have taken of the resort would make him rethink his "everyone gets first class treatment" marketing campaign - ours was third world treatment!!!!

I am sooo unhappy about it, the holiday cost us thousands of pounds and was not up to the standard we expected for that price, our expectations were not unrealistic and this is a genuine complaint. I intend to take this as far as I can as a matter of principle and don't care how long it takes me or how much work is involved.

Any contact details or advice would be very much appreciated -please PM me if you don't want to post names or email addresses etc on the forum. And if this is on the wrong forum I apologise and would appreciate advice on where to post it.


Thanks

sagalout1954

Do you think you might be better starting in the complaints dept to give them an opportunity to resolve this first, before escalating it higher. Might be seen more favourably 'higher up the chain' if you've at least TRIED the recognised route put in place by those at the top.

You might want to end up in the small claims court so surely better if you get there correctly. Sorry you had a rubbish holiday though.

isplumm

Basil wrote: »

We have just had the holiday from Hell in St Lucia with Virgin. I complained in the resort and filled in a complaints form but i now intend to take it as high up as I can.

I would appreciate any contact details - I have the generic address for complaints but I really want a name of someone high up in the complaints division ie: the MD or the Head of Customer Service. I wish I could get Richard Branson's email address as I am sure the photos I have taken of the resort would make him rethink his "everyone gets first class treatment" marketing campaign - ours was third world treatment!!!!

I am sooo unhappy about it, the holiday cost us thousands of pounds and was not up to the standard we expected for that price, our expectations were not unrealistic and this is a genuine complaint. I intend to take this as far as I can as a matter of principle and don't care how long it takes me or how much work is involved.

Any contact details or advice would be very much appreciated -please PM me if you don't want to post names or email addresses etc on the forum. And if this is on the wrong forum I apologise and would appreciate advice on where to post it.


Thanks

Hi,

How about trying the holidaytruths forum they may be able to help - one word of advice - keep any letters to the point - don't get too emotional - tell them what the issues were (bullet point maybe), tell what you want (compensation / apology) & when by - send recorded delivery & send copies of receipts (keep originals)

Mark