Unzipping files pulses causing switch down!

alun4

I have a Dell with Vista, (Google Chrome) if someone sends me an attachment that is zipped or I go to a website that allows ziped files to be asked for, as soon as I click the info pulses as though it is trying to get through and fails (many times a second). I can't shut the connection down. I just have to press and hold the off switch. Has anyone the solution?

Alun

calvin25

have you installed any zip software ?

fermi

Do you mean that it is freezing up while you are downloading the zip file?

alun4

Oh dear, The laptop was wiped (over the phone) last year by Dell and I am not able to play DVD any longer because I now find out the Dell/Roxio player has to be installed before the operating system. I wonder if there is not any unzipping software - how would I know? Sorry I am so ignorant!

alun4

Fermi,

It pulses and pulses rather than freezes. Then multiple boxes saying internet explorer has stopped working

calvin25

right click on a folder and see if there is any thing like "add to archive"

alun4

Yes, there is a "send to" and then "compressed (zipped) folder. I've just done this and it almost instantly changed the icon on the left hand side from W (word). I then clicked on it and the pulsing started so I've shut laptop down again!

calvin25

so which mean you have not installed any other software like winrar / winzip / 7zip

just try to install 7zip software and extract it via 7zip and see.

alun4

Thank you very much. I will download and report back in the morning.