Ready, steady… save!
You don’t need a chart to join in. Here are 2 ways to record your savings:
1. Cross it off
Pop a chart into your first post. Saved an amount? Cross it out! Read more »
£0.01 £0.02 £0.03
2. Write it down
Skip the chart and add updates to your first post. Read more »
“Another +£3 saved today. Go me!”
Use +£ before each new saving so it counts towards your total.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
Lost train season ticket
nrsql
Posts: 1,928
Forumite
I purchased an annual train (SW Trains) season ticket to London. Due to various moves and working away I managed to misplace it. I am now rarely going into London (haven't for 4 months) as I'm mostly working elsewhere so tried to get a refund.
At the station they said I couldn't get a refund on a lost ticket but could get a replacement - might as well so filled in form (can't get a refund on a replacement either). Said I had to wait for a call from fraud prevention.
Fraud prevention duely called after a couple of weeks and said no reason not to get a refund and also can get a refund for the 4 months from when I stopped using it. I said what the station had said and he was quite dismissive saying that he was the guy that knows the rules.
He called back about 10 mins later to say he'd called the station and I couldn't get a refund but could get a replacement but I needed to have an interview with him. Has to be at that station and he's only there Fridays. I couldn't do this Friday so he said he will pass it to customer services.
Sounds like that's it for that ticket.
Was first class too so probably due a couple of grand.
At the station they said I couldn't get a refund on a lost ticket but could get a replacement - might as well so filled in form (can't get a refund on a replacement either). Said I had to wait for a call from fraud prevention.
Fraud prevention duely called after a couple of weeks and said no reason not to get a refund and also can get a refund for the 4 months from when I stopped using it. I said what the station had said and he was quite dismissive saying that he was the guy that knows the rules.
He called back about 10 mins later to say he'd called the station and I couldn't get a refund but could get a replacement but I needed to have an interview with him. Has to be at that station and he's only there Fridays. I couldn't do this Friday so he said he will pass it to customer services.
Sounds like that's it for that ticket.
Was first class too so probably due a couple of grand.
0
Comments
-
Perhaps he only prevents fraud on Fridays?0
This discussion has been closed.
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 355.9K Banking & Borrowing
- 255K Reduce Debt & Boost Income
- 456.2K Spending & Discounts
- 248.4K Work, Benefits & Business
- 606.1K Mortgages, Homes & Bills
- 179.1K Life & Family
- 264K Travel & Transport
- 1.5M Hobbies & Leisure
- 16.2K Discuss & Feedback
- 37.7K Read-Only Boards