APH airport parking - DO NOT USE!

LoubyLou2_2

I feel I must share my experience after seeing APH Airport Parking mentioned in Martin's email this week.
After getting a discount through my car insurer, I booked a week's parking with APH (Gatwick airport) earlier this year.
After a lovely holiday, I returned to APH to discover that substantial damage had been caused to my car by their staff.
Whilst the onsite staff were helpful and reassuring, their subsequent customer 'care' was absolutely appalling.
Despite the onsite staff confirming the several hundred pounds worth of damage caused to my car could ONLY have happened whilst with them, every conversation I had with their Operations Director after this was nothing short of a debacle.
To say she was rude doesnt even touch the surface - I was patronised, spoken to like an idiot and she was determind APH would not be paying for the repairs. I was equally determined they would.
To cut a long story short, I have NEVER before been so disgusted with customer service. Eventually, and only after I started copying the company managing director into all my emails, did I make any progress with this. Eventually, APH did pay for the car repairs, but I should NEVER have experienced the disgusting, inappropriate and appalling behaviour displayed by a senior member of their staff.
I cannot say in strong enough terms DO NOT USE THIS COMPANY.

trisontana

I didn't think that APH actually owned any car-parks. I thought they were just a "clearing house" for other car-park operators.

Edit, I stand corrected:-

APH Car Parks
APH own and operate 3 of its own highly regarded car parks (at Gatwick, Manchester and Birmingham). With nearly 30 years' experience,

woodworm107

I only wish I'd seen your post about APH earlier.

APH managed to damage my car over Xmas 2010. Whoever did it carefully disguised the damage to the interior of the car and so it was not noticed until I got the car home that morning.
I contacted APH who told me to go and get a quote for the damage. After receiving the quote I now get a patronising letter back from them saying that because the car was removed from teh site they cannot be responsible for it.
I'm now taking legal advice on this but in the meantime

YOU HAVE BEEN WARNED. DON'T USE APH

I'll let you know how the legals go on ..