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Very Upset - Nationwide :( Update!
Comments
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if they "didn't know that", have they made a new profile for you
eg. once I had one account with bank say "Miss L Smith" but also had another account and they used my middle name "Miss L L Smith"
Due to the names not matching the system thought i was 2 different people and didn't pick up my history of my original account. You mention you had problems with addresses - could this be it?
But glad they sorted it for you.0
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