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Heritage Financial

I have submitted a loan with Heritage Financial based in Basingstoke, Hampshire who have advised that a loan has been processed. I have had to send £60 processing fee roughly 3 weeks ago.
I have called and emailed them and only getting through now and again. I have asked them to check on there computer system to see when the loan will be processed, they say they cant as it gets processed through another company. I really feel i have been scammed what is my next step and how do i find out for definate

any help is greatly appreciated

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