Currys and manfacture warranty

OlliesDad

DCodd wrote: »

They have to quantify their findings with a reason why any damage is deemed as customer induced or repair or replace.

Legally they don't need to do this, as the onus is not on them.

If what the OP is saying is true, it seems more likely that they haven't even looked at it. They are within their rights to return the unit to the OP without looking at it, and make him excercise his rights under SoGA.

DCodd

OlliesDad wrote: »

Legally they don't need to do this, as the onus is not on them.

If what the OP is saying is true, it seems more likely that they haven't even looked at it. They are within their rights to return the unit to the OP without looking at it, and make him excercise his rights under SoGA.

The Op needs to check the Warranty document then. I know that with the Sony laptop that I bought recently, the Warranty document states that if the engineers believe any damage to be customer induced then an explanation of the damage and how such damage could have been customer induced will be provided, as SoGA sees the warranty /Guarantee as a legally binding document then such an explanation would be legally required.

Warranties are insurance underwritten policies as opposed to a manufacturers guarantee that is underwritten by the manufacturer (or that is what they should be). So check the wording of the warranty.

rossiboy1

Thank you all for yr advice.To date currys have rang yesterday to say they have inspected the unit and found damage,Therefore will be returning the laptop.However they can not give me an explanation of how the laptop is damaged,iv asked for this info and have been waiting a day now! should i accept the laptop back if a courier delivers it or shall i not sign for it!! if i accept it then feel more further away to resolving this.
I guess this is standard currys policy to make life as difficult as possible in the hope that a large percentage of people just go away!

OlliesDad

In this case, you should accept the laptop back and not refuse it. I would arrange an independent engineer to inspect the unit and produce a report.

If the report states that there is an inherent fault, go back to Curry's. If the report states the item is damaged, you will have to pay for a repair.

sugarbabe861

you need and independent engineers report in writing and post that to currys customer service it will go to the correspondence team and they will process the claim i work on customer service in a store in dorset and we do everything in our power to make sure the customer leaves happy everytime unfortunatley its not possible evertime because you cant make everyone happy you dont realise how hard it is working in customer service esspecially when your having ago at the wrong people and making demonstrations in the shop we are not to blame in the shops but joe public never see that

Esqui

sugarbabe861 wrote: »

i work on customer service in a store in dorset

Oh snap! Which one?

alwaysonthego_2

You need to communicate through writing, I had a similar problem with my laptop however it was 15 months old. I had to send a few letters and got trading standards involved, I eventually got a replacement; which ironically was faulty and ended up getting a full refund.

ojuwa

I bought a sony laptop frm curry 5 weeks ago and the screen has gone blank,i returned it for repairs and was called up to come and pay for shipping or take my laptop bck.is that the right thing

CoolHotCold

Excuse me Ojuwa?

are they saying you need to pay for shipping or you have to pick it up from the store?