Santander zero card positive balance - need my money back!

drjc5

Hi

help! Help!! HELP!!!

Somehow (don't ask me how through an overpayment I think) I have a positive balance of £7000ish on my Santander Zero credit card. I am having trouble getting that money back from them. I've been told I can't pay off another balance with it (even another Santander card), I can't even transfer it into my SANTANDER current account. I was told I can have a cheque but it will take 6 weeks to :(process.

I am about to complete a house purchase and I need the money NOW for the deposit. The Nationwide won't let me use the card as it's a credit card , even though I have this positive balance. Catch 22.

Can anyone help PLEASE?!?!!?!?!

Thanks

Janet

kentguy07

get the check and take it to a cheque cahsers there are plenty of them in town.

Or wait 6 days. Or bank transfer?

of if its on a credit card with draw the cash from the hole in the wall over a period of days.

However if it is a over payment some one will realize and want it back?

td_007

drjc5 wrote: »

Hi

help! Help!! HELP!!!

Somehow (don't ask me how through an overpayment I think) I have a positive balance of £7000ish on my Santander Zero credit card.

Now £7K positive balance and you are not sure how it happened?

drjc5 wrote: »

I am having trouble getting that money back from them. I've been told I can't pay off another balance with it (even another Santander card), I can't even transfer it into my SANTANDER current account. I was told I can have a cheque but it will take 6 weeks to :(process.

Credit card is just that - you can have a credit balance on it not a positive balance and you will most certainly have fallen foul of the t&c.

drjc5 wrote: »

I am about to complete a house purchase and I need the money NOW for the deposit. The Nationwide won't let me use the card as it's a credit card , even though I have this positive balance. Catch 22.

Can anyone help PLEASE?!?!!?!?!

Well you have broken the t&c (ie carry a positive balance) and hence Nationwide is within its right to close you account if it so wishes. Usually small positive balances are paid out via cheque in abt 5-7 days - with such a large amount you just have to bite the bullet and wait for N'wide to send through the cheque.

drjc5

It was because i had 2 cards to pay off but the guy paid the same one twice. The cheque will take 6 weeks to come so i cant cash it. No way i will pay the fees for cashing a cheque through those terrible high street places or the fees for cash withdrawals from atms.

Any ideas anyone?

Janet

kentguy07 wrote: »

get the check and take it to a cheque cahsers there are plenty of them in town.

Or wait 6 days. Or bank transfer?

Of if its on a credit card with draw the cash from the hole in the wall over a period of days.

However if it is a over payment some one will realize and want it back?

CannyJock

drjc5 wrote: »

I've been told I can't pay off another balance with it (even another Santander card), I can't even transfer it into my SANTANDER current account.

They won't allow you to do any balance transfer? Not allowing a BT from another Santander card, I can understand as they don't even allow you to transfer balances between their own branded cards (balance transfer counts as a payment so if they did allow this you could just bounce a balance backwards and forwards between 2 cards and never pay it off ). Even though it was a spanner at their side that caused the problem by the sounds of it.

We don't hear often enough about the problems that people have when they end up with a substantial positive balance - some cards really don't like it. Hopefully a few other people reading this will realise that this can be a genuine problem.

The quickest and easiest way to use the positive balance would be to spend it. If you have friends or family who shop in an area, you can buy gift vouchers and let them buy them off you at face value. Apart from that, there's no quick way to get the cash out if they won't allow you to balance transfer it or return the incorrect payment to it's source. I would definitely be challenging them on this and speaking to a manager to explain that if they refuse to refund the money then you will be raising a complaint and escalating it to the FOS if necessary, as the problem was caused by someone at their side not following your very clear instructions and creating financial hardship as a consequence

INT1

Ask them to BACS it back to where the payment come from?

MrChips

drjc5 wrote: »

It was because i had 2 cards to pay off but the guy paid the same one twice. The cheque will take 6 weeks to come so i cant cash it. No way i will pay the fees for cashing a cheque through those terrible high street places or the fees for cash withdrawals from atms.

Any ideas anyone?

Janet

But Santander Zero doesn't charge fees for ATM withdrawals. I thought that was what the "Zero" bit was about - zero fees.

crex

I hope it's Ok for me to post a related query here.

I had 2 cc's, MBNA and Clydesdale M'card.
I applied for the Clydesdale Gold card recently due to the 16month 0% BT offer.

I then used my original Clydesdale card to make a payment of £6k towards new car.

Once gold card arrived, I asked Clydesdale to BT the £6k to it, but was told I couldn't as they're both Clydesdale cards. (The branch where I originally applied said this could be done, so this was annoying).

But the telephone banking guy said instead I could simply BT from my MBNA card, giving it a positive balance, then ask MBNA to either transfer this money to my current account or send me a cheque, which I could then use to pay off the old Clydesdale card. I asked if he meant a money transfer and he said no, as that would attract 3% fee. He assured me MBNA would do this.

I haven't actually tried to do this yet as the trasnaction is still going through and has not yet appeared on MBNA balance. But is what I've been told right? I've been researching stoozing a lot recently - surely if this was do-able i would avoid the need for a Super Balalnce transfer card?

Any clarification appreciated.

bengal-stripe

drjc5 wrote: »

Somehow (don't ask me how through an overpayment I think) I have a positive balance of £7000ish on my Santander Zero credit card.....I was told I can have a cheque but it will take 6 weeks to :(process.

drjc5 wrote: »

It was because i had 2 cards to pay off but the guy paid the same one twice.

If that payment has come from a third party and not from yourself, the bank will have to conduct a thorough investigation
for money laundering. Someone else paying your Credit Card and then you ask for the money to be refunded to yourself,
that sounds rather dodgy, doesn't it?

mlp

If you are desperate and don't mind being hit for ~3%, you could always pay yourself via paypal or similar type service. Only thing is you will hit the money laundering threshold at £4k I think, so you might only be able to pull off some of the money.

Else, is there a local business you know well that might be willing to take a payment from you for £7k and write you out a cheque minus the card commission?

INT1

bengal-stripe wrote: »

If that payment has come from a third party and not from yourself, the bank will have to conduct a thorough investigation
for money laundering. Someone else paying your Credit Card and then you ask for the money to be refunded to yourself,
that sounds rather dodgy, doesn't it?

Absolutely correct!